Analyst, Application Support Engineer, Institutional Banking Group Technology, Group Technology

• Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.

• Ready to work in rotation shifts.

• Incident Management and Reporting

• Recovery coordinator for involving the right parties and recording of chronological events

• Point of escalation for support staff or management

• Review all daily activities and ensure completion of shift duties for each team and proper handover

• Monitoring and recovery of batch jobs

• Perform health checks and alert management.

• Coordinate DR testing.

• Consolidate and analyse management reports for presentation.

• Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.

• Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.

• Ensure proper guidance, training and mentoring are given to new staff.

• Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.

• Ensures on-time communication to stakeholders on application issues.

• Facilitate and manage business/operations communication during critical issues.

Location: DBS Asia Hub

Job: Technology

Schedule: Regular

Employee Status: Full time