Customer Order Handler & Logistics staff

Primary Responsibilities

Order Handling:

• Coordinate with factories to ensure timely availability of manufactured goods

• Procure local sourced goods & service for resale

• Follow up on order blocks and release

• Handle escalations and track open issues

• Send/upload tax invoice to customer portal

• Handle product returns, replacements and exchanges

Logistics:

• Schedule shipments and arrange transportation, working closely with third party carriers to ensure timely deliveries

• Verify shipping documents and track order status

• Customs clearance (Import & Export)

• Pick, pack label and prepare orders for shipment based on customer requirements, ensuring items are properly handled and packaged for transport (physical handling included)

• Inspect products for damage or defects before shipping

• Ensure that all orders meet company quality standards and customer specifications

• Perform stocktaking

Business support activities:

• Handle basic procurement, invoices and expense tracking

• Act as point of contact for internal stakeholders

Required Skills

• Proven experience in order handling, manufacturing logistics, or supply chain management

• Basic computer skills and familiarity with order processing systems

• Knowledge of logistics and inventory management systems (e.g., SAP, Oracle)

• Strong attention to detail and accuracy

• Ability to work independently and as part of a team

• Willingness to support team operations in a fast-moving environment

• Comfortable handling both strategic and hands-on tasks

• Good communication and organizational skills

• Flexible with working hours, including overtime as required

• English is required