Case Officer

Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organization. As a non-profit, self-governed movement of over 63,000 dedicated professionals, we provide life-saving medical assistance to people affected by armed conflict, natural disasters, disease outbreaks, and exclusion from healthcare. 

Our work is guided by medical ethics and the principles of impartiality, independence, and neutrality. We act based on need, and when we witness injustice, we speak out. Our commitment to professionalism and humanity can mean the difference between life and death. 

People are our priority. At Médecins Sans Frontières (MSF)/ Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We encourage diverse applicants including individuals of all gender identities, ages, sexual orientations, nationalities, ethnic background, religions, beliefs, social and marital status, people with different abilities and all other diversity characteristics and how they intersect together. 

  

With immediate effect, the Safeguarding Unit is looking for a:  

  

Case Officer 

Amsterdam/Nairobi based 

   

  

Objectives of the position  

 

Médecins Sans Frontières (MSF) OCA is seeking a dedicated and experienced Safeguarding and Code of Conduct (CoC) Case Officer to join our team working across country programmes. The selected person will be reporting to the Case Manager and is responsible for actively managing, investigating, and advising on complaints related to CoC violations, including high-risk and complex cases. The successful candidate will play a key role in safeguarding staff, partners, patients, and community members, ensuring a survivor-centred approach and upholding MSF’s commitment to fair process and confidentiality. 

  

Main responsibilities   

Lead investigations into Code of Conduct-related complaints, including high-risk cases, using a survivor-centred, trauma-informed approach. 

Provide empathetic first responses to complainants, ensuring risk assessment and protection for all involved, especially vulnerable patients and community members. 

Plan and lead investigations with minimal operational impact, ensuring compliance with policies, quality outcomes, and appropriate sanctions. 

Advise the country programme management team on complaint management strategies, complex cases, and public/internal communication in high-risk situations. 

Handle sensitive stakeholder communications while safeguarding confidential evidence and adhering to data protection policies. 

Monitor safeguarding incidents, analyse trends, produce reports, and strengthen staff skills in complaint management and investigation processes. 

Collaborate with Legal, HR, Duty of Care, and other departments for case intake and referral, supporting effective case management under the Duty of Care and Solidarity Framework. 

 

 

Candidate Profile  

BSc in Law, Politics, History, Criminology, Social Sciences or an area related to the expertise 

5+ years’ proven experience in investigations, including experience investigating sexual exploitation, sexual abuse and sexual harassment cases, are required 

Experience working in high-risk contexts in countries of operation in the humanitarian, health, or development sector is highly desired. 

Strong analytical and advisory skills, with the ability to handle complex, sensitive, and high-risk cases independently. 

Excellent verbal communication skills, including the ability to deliver difficult information sensitively and appropriately. 

Excellent written communication skills, including the ability to draft investigation reports and present cases to senior management succinctly. 

Demonstrated commitment to confidentiality, survivor-centred practice, and fair process. 

Fluency in English is mandatory; fluency in French is highly desirable. 

Certification as investigator highly desirable (CHS Tier 3, CFE/ CFF/ CPA/CCEP or equivalent)   

Ability to travel to country programmes as required (30% - 50%). 

 

We offer   

A Dutch or Kenyan employment contract starting asap based on 40 hours per week.  

A gross monthly salary in OCA-HQ scale 15 

30 days of paid leave (based on full-time contract), a competitive pension plan, holiday allowance, and commuting allowance based on the Dutch compensation package. Conditions for Kenyan contracts may vary. 

Hybrid working options available upon agreement 

A diverse, inclusive, and international work environment 

 

Application  

If you recognise yourself in this profile, we welcome you to apply directly via our website and upload a letter of motivation + Curriculum Vitae (in English) as one combined document.      

  

The closing date for applications is July 21st, at 23:59 CET.  

 

Information   

For questions about the recruitment process, contact: 

Johanna Wilflingseder, Recruiter – Johanna.Wilflingseder@amsterdam.msf.org 

No agencies please