Assistant Manager, Student Success

Job Description

The Assistant Manager for Student Success plays a vital role in ensuring ERAU students receive the support they need to succeed academically and personally. The incumbent will enhance student experience, retention and success for ERAU students by providing integrated advising, career planning, and pastoral  support. This role bridges advising, career services, and industry partners to support students in achieving their educational and professional goals, as well as extends the connection between graduates and students at ERAU.

Key Responsibilities:

Student Success

Monitor and conduct proactive advising for at-risk students and deploy targeted interventions

Enhance student learning and support through mentorship scheme

Spearhead and implement wellness initiatives and programs to support student wellbeing

Coordinate and/or provide interventions and support for students with learning gaps

Facilitate student success through ERAU’s Global Learning, Relevance to industries/community, Open communication, Worth and wellbeing (GROW) model

Identify, coach and motivate students to represent ERAU in industry competition, MICE-related events to facilitate student exposure

Deliver, where possible, or support the course instruction for College Success (UNIV 101)

Provide guidance to students about Study Abroad and Eagle Mobility programs offered within the university

Partner faculty members and the Office of Student Services for effective progress monitoring practices

Alumni and Career Services

Partner internal stakeholders and industry partners to facilitate internship and job placements

Plan and execute lunch time talks, industry visits, career fairs and/or other learning journey to enhance student learning

Coordinate career coaching sessions with faculty members and/or mentors

Organise and coordinate alumni events and engagement with ERAU graduates

Data and Compliance

Implement system for progress monitoring to track student progress and growth

Work closely with Office of Data Management to use student performance data to identify at-risk students and develop targeted interventions

Use student performance data to drive decision-making and continuous improvement in student outcomes and address barriers to student retention

Qualifications

Bachelor’s degree in education, psychology, or related field. Master’s degree preferred.

Prior experience in student success or advising, or a similar role working with diverse student population, strongly preferred. Other equivalent experience may be considered.

Ability to build rapport, actively listen, and establish positive relationships with students from various backgrounds.

Proven track record in analytical and problem-solving skills, including the ability to collect, and interpret data.

Strong communication and collaboration skills.