Fraud Operations Specialist (m/f/d)

ABOUT US

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.

We serve two primary customer segments:

• Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.

• Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions.

Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.

Learn more at http://www.getpliant.com/www.getpliant.com http://www.getpliant.com

ABOUT THE ROLE

🛡️ Do you have hands-on experience with fraud monitoring or payment incident handling and want to deepen your impact in a high-growth fintech environment?

🚀 As we expand across Europe and prepare for the US launch, we’re building a new Fraud Operations Team and looking for a Fraud Operations Specialist (m/f/d) to support real-time monitoring, fraud detection, and critical incident response across our card and payment operations.

This is a hybrid role based in Berlin. We also welcome applications from candidates based remotely within the EU or the UK.

WHAT YOU’LL DO

Transaction Monitoring & Alert Handling

• Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud (e.g. brute force, card testing, phishing attempts).

• Validate and triage alerts independently, escalate where needed, and follow internal playbooks.

• Work with fraud and engineering teams to continuously improve alert accuracy and detection logic.

Incident Support & Root Cause Analysis

• Participate in managing fraud- or system-related incidents — investigate, coordinate internal communication, and document the process.

• Contribute to root cause analysis (RCA) and post-incident reviews for continuous improvement.

Data-Driven Insights

• Use SQL and basic Python to extract and analyze data related to transaction anomalies, false positives, or recurring issues.

• Support in identifying emerging fraud trends or vulnerabilities in payment flows.

Cross-Team Collaboration

• Work closely with Engineering, Compliance, and Customer Relations teams during live escalations.

• Help refine monitoring dashboards and internal documentation to make processes more robust and scalable.

• Contribute ideas for process automation and fraud model enhancements.

WHAT YOU’LL BRING

• 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function.

• Solid understanding of card payment flows, fraud scenarios (e.g., card testing, phishing, credential stuffing), and payment APIs.

• Hands-on experience with SQL and basic use of Python (e.g. data cleanup, automation scripts).

• Familiarity with alerting or monitoring tools and experience with incident response workflows and using ticketing systems.

• Strong attention to detail, ability to work independently under pressure, and comfort handling live production environments.

• Excellent written and verbal communication skills in English.

• Willingness to work on a fixed shift that includes weekend rotations.

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence

• Attractive remuneration and benefits package

• Flat hierarchy and transparent communication in a relaxed, professional atmosphere

• Opportunity to develop your talent in a dynamic team with ambitious goals

• Flexibility and possibility to work remotely

• Pliant Card with monthly credit to explore the product and enjoy food with colleagues

At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process—we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.