Onsite Technician 1st / 2nd Level Support (m/w/d)

• Assist the client with first and second level support on workstations, mobility devices

• Assist with infrastructures (installations, replacement, change, relocation, removal)

• Provide support for computer systems in case of hardware and software incidents

• Provide support for mobile devices (iPad, iPhone,) in case of software incidents

• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems

• Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers

• Always demonstrate excellent customer service

Key Responsibilities:

• Provide on-site and remote IT support to employees in the Netherlands office. 

• Diagnose and resolve hardware, software, and network issues.

• Maintain and troubleshoot local IT infrastructure, including servers, networks, and telecom systems. 

• Assist with software upgrades, patches, and system updates. Escalate unresolved issues to appropriate higher-tier support teams. 

• Collaborate with the regional IT team to locally implement global IT policies and initiatives. 

• Oversee the purchase process for IT equipment and services, including purchase orders, invoices, and goods receipts. Manage relationships with local IT vendors.

Qualifications & Skills:

• Education & Experience Bachelor’s degree in Information Technology, Computer Science, or a related field.

• 2–3 years of experience in an IT support role, preferably in a multinational or corporate environment.

• Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.

• Experience in network troubleshooting (LAN/WAN/Wi-Fi).

• Familiarity with Active Directory, Office 365, and ServiceNow or similar ITSM tools.

• Understanding of IT security best practices.

• Strong problem-solving skills and a customer-oriented approach.

• Excellent communication skills in English AND Dutch.

• Ability to manage multiple priorities and work independently in a small team.

• Collaborative attitude with a proactive and adaptable mindset.

All our positions are open to both women and men and are, of course, open to people with disabilities.