Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)

• Provide freelance, on-site IT support at the client’s Munich location

• Deliver both Level 1 and Level 2 technical support services

• Ensure smooth operation of IT infrastructure, systems, and tools

• Troubleshoot and resolve hardware and software issues efficiently

• Support end-users and address technical queries in a timely manner

• Maintain high levels of user satisfaction through effective service delivery

• Collaborate with team members and stakeholders to optimize IT performance

•     Proven experience in both Level 1 and Level 2 IT support roles.

•     Strong troubleshooting skills and a proactive approach to problem-solving.

•     Excellent communication skills to work effectively with end-users and technical teams.

•     Fluent in German and English (both written and spoken).

•     Familiarity with Microsoft Entra ID (Azure Active Directory administration).

•     Experience using ServiceNow for ticket and incident management.

•     Ability to work with and learn company-specific deployment and support tools.

All our positions are open to both women and men and are, of course, open to people with disabilities.