Deskside Technician – End User Computing (m/w/d)

The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations.

The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution.

Key responsibilities include:

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs

• Resolve incidents and problems associated with EUC equipment

• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

• Provide repair and maintenance for mobile devices

• · Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

• Provide software break/fix services and replacement of non-warranty assets for end users

• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

• Provide warranty and break/fix support for networked printers and scanners

• Configure and support end users on mobile computing platforms

• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc

• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs

• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies

• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

• Utilize problem management database and systems to track and report on customer calls and requests.

• Communicate technical information to technical and non-technical team and customers.

• Deskside support services as required.

Experience:

• Requires 3 to 5 years of related work experience

• Sound knowledge of imaging tools (Ghost, MDT)

• Sound knowledge of data backup and recovery tools (USMT)

• Installing, upgrading, and migrating to Windows 7/10

• Deploying Windows 7/10 in large enterprises

• Configuring hardware and applications

• Configuring network connectivity

• Configuring access to resources

• Configuring mobile computing

• Monitoring and maintaining systems that run Windows 7/10

• Configuring backup and recovery options

Languages:

• Fluent in Dutch & English

All our positions are open to both women and men and are, of course, open to people with disabilities.