Fraud Analyst Officer

We are looking for a Fraud Analyst Officer to join our Middle Office – Anti-Fraud & Financial Crime Center team. The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail.

RESPONSIBILITIES

• Effectively communicate with our internal customer support team in order to resolve dispute requests.

• Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms). 

• Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.

• Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance.

• Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on appropriate approach.

• Respond to requests in relation to transactions.

• Maintain all investigation records and case outcomes.

• Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.

• Explore new ways that can help improve existing fraud strategies.

• Continuously learning and improving on product and job knowledge.

• Minimum of 3 years’ experience in banking operations department.

• Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset.

• Excellent communication skills, both written and verbal in English and French.

• Exceptional organizational skills and attention to detail.

• Strong analytical abilities.

• Capability to think out of the box.

• Able to work within a team.

• Able to manage stress and work with high volumes.

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