Program Coordinator (Remote)

Role Logistics:

Location: Remote (can be fully remote, CET hours preferred)

Project Length: 12 month contract

Required qualifications:

Fluent in English and preferably some understanding of German.

Demonstrated expertise in plain language, readability, tone, and brand voice development, experience with technical or product copy and financial disclosures a plus.

Experience in leading and coordinating a team.

Hold an interest in cars.

Moderate knowledge of vehicle technology and aftermarket processes.

Experience with AI-assisted writing tools and language automation in a sales/retail context, including financial content workflows.

Knowledge of Office package and JIRA, Confluence, Salesforce.

Ability to relate to, and meet, sometimes short critical deadlines.

Meticulous mindset.

Good networking skills.

Problem-solving and critical thinking

Tasks and working method:

Identify language-related risks (ambiguous vehicle specifications, financing terms, tone discrepancies, bias, inclusivity) and implement preventive measures in all NSC touchpoints.

Establish metrics and dashboards to track language quality, translation turnaround times.

Drive continuous improvement through audits, feedback loops, and maintenance of linguistic resources (glossaries, style guides, term bases) specific to automotive sales, financing, insurance, and aftersales.

Validation of new and modified technical terminology.

Suggesting improvements to the terminology.

Respond to e-mail enquiries about terminology.

Evaluate translations and translation service providers.

Coordinator of Language Champions and SPOC towards other business areas and AG.

Capacity planning of other Language Champions.

Available capacity for tasks as Language Champion.

Other:

Detailed tasks are defined in consultation with the respective business areas.