Customer Support Expert (m/w/d)

Key Responsibilities:

As part of our Level 2 Technical Customer Support team—responsible for supporting our IoT, network, and SaaS solutions—you will play a key role in assisting our DACH customers through the following responsibilities:

• Collaboration with customers and partners to identify and resolve potential issues

• Independent handling of support tickets and coordination of fixes with 3rd level support

• Responding to inquiries via phone, Email, and ticketing tool

• Support with the installation and configuration of the VusionGroup solution

• Troubleshooting system, network, and software issues

• Targeted follow-up and analysis of inquiries

• Process documentation and preparation of relevant reports

Education:

• Technical diploma, ongoing or completed university of applied sciences (FH) or university degree

Experience & Skils :

• Initial professional experience in a similar role is an advantage with solid understanding of IT environments (LAN, WLAN, cloud, Linux, and Windows)

• Experience with remote support tools is a plus

• Strong implementation skills, with a proactive and assertive mindset

• Customer-oriented approach with excellent communication skills

• Team player with a positive and collaborative attitude

• Fluent in German and English, both written and spoken

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers. 

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together. 

We feel supported. You will too. 

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

•   Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)  

Schedule: A flexible, hybrid work schedule   

Career Growth: E-learning opportunities and workshops, and global mobility potential