Network Operations Center Engineer

Network Operations Specialist (On-site NOC Engineer)

Location: UAE (On-site at Customer Premises)

Hamdaz Technology Services LLC is looking for an experienced Network Operations Specialist (On-site NOC Engineer) to join our team and provide operational support at a prestigious customer site in the UAE.

Key Responsibilities

• Monitor and manage IT infrastructure and application health in a 24×7 Network Operations Center (NOC) environment.
• Respond to, troubleshoot, and coordinate the resolution of incidents to meet agreed SLAs.
• Perform incident, problem, change, and service request management in accordance with ITIL best practices.
• Monitor infrastructure using Zabbix and application performance using Cisco AppDynamics .
• Manage tickets and service requests through Jira Service Management (JSM) .
• Coordinate with customer stakeholders, vendors, and internal technical teams to ensure timely issue resolution.
• Prepare operational reports, document incidents, and maintain accurate records.
• Deliver professional customer-facing support while working from the customer's premises.

Required Qualifications

• Previous experience in Banking, Financial Services, or FinTech environments.
• Experience working in a 24×7 NOC / IT Operations environment.
• Good understanding of ITIL processes, including:
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Hands-on experience with:
• Zabbix (Infrastructure Monitoring)
• Cisco AppDynamics (Application Performance Monitoring)
• Jira Service Management (JSM)
• Strong incident coordination, troubleshooting, and analytical skills.
• Excellent customer-facing communication and stakeholder management skills.
• Excellent spoken and written English.