Analyst, Customer Service Specialist (Inbound), Regional CSH, Group COO

Responsibilities:

• To answer all phone enquiries from customers on corporate banking products, accounts and services in an effective and efficient manner.
• To understand customer’s needs and provide solutions.
• To fulfil customer requests, ensuring total customer satisfaction .
• To adhere to established escalation procedure and ensure all escalated cases are

picked up by a Team Manager or Resolution Specialist timely.

• To solicit customer feedback to understand problem trends and highlight them to the Team Manager & Operations Manager for discussion & improvement actions.
• Perform rotating shifts on 5-day work week, covering weekends and public holidays. To adhere to schedule of work & be available for deployment at short notice when on standby.

Requirements:

• Related experience in customer / client service or middle and back office operations in banking is preferred.
• Some knowledge of Remittances, Corporate Loans, Letter of Credit, Documentary

Collections and Trade Financing is preferred but not mandatory.

• This role will give successful candidates the opportunity to learn about Corporate

Banking products and services.

• Candidates with no related experience are also welcome to apply as long as you

demonstrate a passion for delivering excellent customer service.

• Good listening skills with the ability to multitask.
• Patient, calm and passionate in assisting customers.
• Meticulous and resourceful.
• A fast learner with good problem-solving skills.
• Good communication skills in both written and verbal communication.
• Proficient in MS Office especially in Microsoft Word, Excel.

Location:

DBS Asia Hub Job:

Customer Service Schedule:

Regular Employee Status:

Full time