Cargo Sales and Services Officer

Cathay Pacific Airport & Cargo Operations Cargo Department Permanent Singapore Application deadline: 22 Jul 2026 Company Description

Let your passion fly!

We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart.

All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to support the port management team to drive service excellence and delivery on the cargo services strategy.

To execute operational and sales functions including oversight of suppliers to ensure compliance to company and regulatory requirements and provide a high level of service to our customers.

Key Responsibilities

Revenue Generation (Commercial)

• Implement Cargo Business Plan in alignment with local cargo strategies and Key Performance Indicators
• Assist Cargo Manager(s) and coordinate with Cargo Sales team to achieve revenue target, generate ancillary revenue by actively seeking customers' support
• Support to manage capacity in order to maximise flight revenue

Customer Service

• Coordinate with Outdoor Sales to provide customer-centric solutions
• Handle customer enquiries and booking in a timely manner
• Manage day-to-day relationship with stakeholders for revenue generation purposes
• Provide superb sales and customer service in all commercial customer touch points to drive premium selling rates and business
• Champion Cathay products and provide excellent, consistent product solutions
• Update customers on shipment status promptly and provide solutions when needed

Support Services

• Support cargo reservations and bookings
• Provide vendor notification for on time and delayed flights daily
• Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions / reporting
• Support the achievement of established performance targets through operational oversight and participation
• Prepare flight documentation for crew and Customs
• Check and review post flight documentation, prepare post flight reports promptly
• Provide freighter catering uplift and last minute changes
• Coordinate between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service
• Coordinate cargo activities across sales, operations and ground handling to ensure efficient shipments
• Communicate effectively to stakeholders, customers, airport, cargo operations, suppliers, flight crew etc.
• Coordinate diversion of Cathay Pacific / Air Hong Kong flights as needed
• Assist with crew administration and support

Ramp Coordinator (RCO)

• Monitor and ensure required procedures are properly carried out by the Ramp Handling Operator and the Cargo Terminal Operator particularly with special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
• Monitor the optimisation of space utilisation for loaded Unit Load Devices and belly of freighters
• Ensure pre-loading aircraft searches are conducted per Security Programme
• Maintain communication with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and Cargo Office
• Liaise with Cargo Office to provide updates of freighter positioning during schedule disruption
• Maintain safe operations during loading and unloading
• Assess delay causes and recommend accou