Administrative Officer (Temp - 6 months)

About Us

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

As an Administrative Officer/ Associate, you will provide administrative support to the Nurse Managers and Nursing team in the Nursing Home.

• Provide secretariat support to meetings related to the nursing department and RCD level committee(s) when required. The Secretariat role includes but is not limited to: a. Scheduling of meetings b. Creation and sending of invitations for meeting and monitoring of responses c. Agenda setting with Nursing leaders d. Logistics set up e. Attendance taking f. Minutes writing or notes taking when required g. Tracking of action plans, if required

• Keep accurate and up-to-date records required for regulatory and organisational compliance and audit(s)

• Assist Nurse Managers in managing dormitory list and any other databases, including but not limited to formatting and printing of materials

• Liaison between nursing and external clinical service provider(s) for scheduling and billings when required

• Assist in the procurement of medications and billing from vendor(s)

• Liaise between Nursing and Operations to arrange transport for medical appointments

• Prepare resident related administrative information and collaterals

• Maintain sufficient stationery and laboratory supplies for residence levels

• Manage archival of medical records for all death/discharge cases

• Support Nurse leaders in the orientation of new nursing staff, and creation of IT accesses for nursing staff

• Maintain and issue lockers to nursing staff, where required

• Be the Learning Coordinator for the nursing home, including maintenance of training and certification records

• Collate nominations for trainings and correspond with nursing homes and/or external parties on course administration, including CPE points creation

• Collect, report, disseminate and follow-up on attendance, quizzes and course evaluations

• Assist in student placement and logistics required, when required

• Assist in the collation of clinical quality indicators for reporting and presentation

• Submit all incident reports through Corporate Incident & Risk Management Portal

• Provide any other ad-hoc admin support, as required

Qualifications

You should:

• Possess GCE 'O' level or Certificate in Business Administration
• Knowledge in a healthcare setting would be an advantage
• Minimum 2 years of experience in administrative support
• Proficient in Google Workspace (e.g. Google Docs/Sheets/Slides, Gmail, etc
• Be detail-oriented and meticulous
• Have good communication skills (oral and written)
• Be a team player, open to task-switching to support the business needs
• Be resourceful and self-directed t