IT Engineer Contact Center

IT Engineer Contact CenterAt a glance

Do you want to design and operate a cloud-based contact center platform that supports critical customer interactions? As a Senior CCaaS DevOps Engineer, you take end-to-end ownership of platform capabilities across NICE CXone, APIs, and telephony integrations. You ensure secure, reliable, and compliant solutions while enabling seamless omnichannel experiences. Your work directly impacts customer service operations and contributes to building scalable, future-ready digital platforms within a sustainability-focused bank.Your job

• Own the full lifecycle (design, build, run) of CCaaS platform capabilities
• Develop and maintain integrations between NICE CXone and internal systems
• Design and support voice and telephony integrations (SIP, call flows, routing)
• Drive innovation by identifying and implementing new use cases, integrations, and platform capabilities
• Implement and secure API integrations and gateway solutions
• Apply modern security patterns such as TLS, OAuth2, and SAML (IdP/SP)
• Ensure secure API exposure and web/API security controls
• Embed security, compliance, and audit requirements into all solutions
• Drive monitoring, platform reliability, and incident resolution (P1/P2)
• Collaborate with vendors and internal teams to solve integration challenges Working environment

You will join an international, multidisciplinary DevOps team within the Customer Interaction & Conversational grid. The team brings together engineers, data specialists, and product professionals from diverse backgrounds and nationalities.

We work in an agile, DevOps-driven setup with a strong focus on collaboration, shared ownership, and continuous improvement. Knowledge sharing, experimentation, and learning from one another are core to how we operate.

You will collaborate closely with internal stakeholders and external vendors in a complex CCaaS ecosystem, contributing to scalable and resilient platform solutions.

We work in a hybrid model, with at least one day per week in the office to support collaboration and team alignment.

As part of a bank committed to sustainability, we focus on building digital solutions that improve efficiency, reduce operational waste, and support long-term, responsible innovation.

Your profile

• Experience as a DevOps, Platform, or Cloud Engineer
• Strong hands-on experience with cloud platforms (preferably Azure)
• Proven experience securing applications and APIs using:
  • TLS encryption
  • OAuth2 authorization patterns
  • SAML integrations (IdP/SP)
  • Web and API security best practices
  • Secure coding principles
• Experience securing REST API exposure via API gateways
• Strong understanding of transport and application protocols:
  • TCP/IP
  • HTTP/HTTPS
  • SIP (telephony)
  • WebRTC / RTC
• Experience with voice and telephony integration is a strong plus
• Hands-on experience with CI/CD, automation, and scripting (e.g., Python)
• Experience working in complex, vendor-driven environments (CCaaS ecosystem)
• Strong ownership mindset and proactive problem-solving skills We are offering

• Salary range: €65.581 - €93.686,00 per year (36‑hour workweek, Hay‑11, including holiday allowance)
• 11% benefit budget that you can use for flexible employment conditions — and any unused amount is paid out to you
• Five weeks of paid vacation per year
• €1,000 annual personal development budget (up to €3,000 with accumulation)
• A public transportation pass
• A solid pension plan Interested?

Are you interested? Then respond online to this vacancy. We would like to get to know you.

Your Future: Inclusive, Innovative, Sustainable

At ABN AMRO, we believe in "Banking for better, for generations to come." Equal opportunities for everyone are a crucial foundation, as we str