Sales Coordinator

Job Responsibilities

Support the sales and order fulfilment process for customers in the following categories:

• Agents
• OEM & DOEM Customers
• SPOT Customers

Product Categories

• Hooks
• Rods
• Parts
• Apparel Products

Key Responsibilities - Sales Order Processing

• Receive and process customer orders.
• Check product availability, pricing, and delivery schedules with factories.
• Create and maintain sales orders in ONE FISH (in-house order management system) and SAP.
• Send order confirmations and order status updates to customers.

Order Coordination

• Follow up on stock availability and production status with factories.
• Coordinate delivery schedules and shipment arrangements.
• Monitor order progress to ensure timely fulfilment.

Shipping & Documentation

• Process customer shipping instructions.
• Coordinate with warehouses and factories for packing arrangements.
• Liaise with freight forwarders regarding shipment bookings and delivery schedules.
• Prepare shipping documents, including Sales Invoices and Packing Lists.

Payment & Administrative Support

• Follow up on customer payments when required.
• Record Accounts Payable (AP) transactions and maintain related records.
• Ensure accurate and complete filing of sales and shipping documents.

Communication& Coordination

• Facilitate communication between customers, factories, warehouses, and freight forwarders.
• Resolves order-related issues and provides timely updates to customers and immediate superiors.

Requirements

• Experience in sales coordination, customer service, logistics, or order processing is preferred.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Basic understanding of shipping procedures and Incoterms.
• Good communication and organizational skills.
• Able to work independently and manage multiple tasks in a fast-paced environment.