VN Mobility: Staff Travel Officer (P)

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

This Vacancy Notice is part of IOM’s competitive mobility exercise, open for applications from internal and internal-equivalent candidates only.

Organizational Context and Scope

Under the overall oversight of the Head of the Resettlement and Movement Management Unit and the technical supervision of the Senior Movement Operations Manager, the Staff Travel Officer is responsible and accountable for the effective management, performance, and service delivery of the Staff Travel Team.

The Staff Travel Officer plays a key role in supporting staff travel across the Organization, including routine official travel and emergency deployments to complex and potentially high-risk operational environments. The position operates in a dynamic setting characterized by fluctuating workloads and activity peaks associated with emergency responses, surge deployments, and major organizational events. The Staff Travel Officer will coordinate the day-to-day activities of the Staff Travel Team, ensuring that staff travel services are delivered in compliance with applicable policies, procedures, and entitlements, while promoting cost-effective travel practices and high standards of customer service across the Organization.

Responsibilities: Arrange and book travel on behalf of IOM staff as required. Work with IOM missions and other stakeholders to ensure travel is arranged efficiently and effectively.

Promote cost-effective travel solutions through the application of established travel policies, identification of appropriate itineraries, and review of available travel options in accordance with organizational requirements.

Analyze and interpret policies, rules and guidelines regarding staff travel and entitlements and recommend solutions on a broad range of travel-related matters and exceptions.

Supervise directly reporting staff in the delivery of travel services, including visa processing and invoice processing, and manage their performance in the Staff Evaluation System (SES) by setting objectives, evaluating performance and providing ongoing feedback.

Provide technical guidance and subject-matter expertise on staff travel matters. Contribute analysis and recommendations to support decision-making and the continuous improvement of travel-related processes and services.

Monitor compliance with staff travel policies, procedures, and applicable regulations. Follow airline invoicing settlement procedures as per RMM guidelines and ATOMS and WAVE interoperability requirements.

Interface with RMM HQ and internal stakeholders to identify and ensure cost-efficient solutions for staff travel. Support travel expenditure monitoring and contribute recommendations for operational efficiencies and cost savings.

Facilitate travel for emergency deployments of staff to field locations. Assess and advise on the most feasible travel options in crisis situations, including evacuations.

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