Customer Service Representative (gn) - Location: Noordwijkerhout NL

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect From Noordwijkerhout, we provide a complete mobility solution for the business market in the Netherlands, Belgium and Luxembourg from the very start. As a Customer Consultant, you are a crucial link in both our customer and sales processes.

As a Customer Services Representative at DKV Euro Service B.V., you will be the main point of contact for our customers and will actively contribute to strengthening customer relationships and commercial growth. From our office in Noordwijkerhout, you will support customers in the Netherlands, Belgium and Luxembourg with their mobility-related questions. You will advise customers, think along proactively and identify commercial opportunities.

You will work closely with the field sales team, prepare quotations, follow up on requests and actively look for opportunities for upselling and cross-selling. You will ensure a smooth customer experience and contribute to growth.

You will join a committed and enthusiastic team of 12 colleagues, where collaboration, sharing knowledge and helping each other come naturally. Together, you ensure that customers feel heard and supported — and that commercial opportunities are not left untapped. In this role, you will report to the Teamlead Customer Service.

Your responsibilities:

• Acting as the telephone point of contact for customers and the field sales team;
• Answering customer questions and requests by email;
• Recording activities and processing changes in CRM systems;
• Acting as the link between the customer and the field sales team;
• Advising customers on suitable solutions;
• Making courtesy calls to new customers to welcome them and answer any questions they may have about our products and services;
• Providing sales support through upselling.

What makes you stand out

• Availability of at least 32 hours per week
• Completed vocational (MBO) education in a technical or commercial field (and willingness to follow a shortened electrotechnical course)
• Ability to assess situations and translate them into concrete actions within existing processes
• Strong communication skills
• Driven and eager to learn
• Coordinating ability
• Stress‑resistant
• Hands‑on and structured: You know how to take on tasks and complete them, but you also recognise where action is needed or how processes can be improved
• Fluent in Dutch and English, both spoken and written; French and/or German is a plus

What we offer

• Market‑competitive salary
• Participation in the bonus scheme after 12 months
• An informal working environment with short lines of communication and a pleasant atmosphere
• 27 vacation days (based on 40 hours)
• Premium‑free pension
• Travel allowance
• Hybrid‑working options after 6 months (max. 2 days per week from home or fully remote)
• Free parking at our office in Noordwijkerhout

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Pl