IT Manager (Vendor / Service Management) - 12 months Contract

Type - 12 Months Contract

ROLES AND RESPONSIBILTIES

• Manage and develop strong relationships with third-party IT vendors, acting as the primary point of contact.
• Analyze and validate business requirements, supporting their translation into clear technical specifications.
• Ensure that all technical changes and implementations adhere to security, data quality, functional, and performance standards.
• Provide governance and oversight to ensure third-party vendors meet contractual and service level agreements.
• Act as a point of escalation for resolving technical or contractual issues with vendors promptly and effectively.
• Collaborate with internal stakeholders to understand evolving business needs and translate these into vendor deliverables.
• Conduct regular reviews and audits of vendor performance, providing feedback and driving continuous improvement.
• Support the validation and testing of vendor solutions prior to deployment, ensuring compliance with standards.
• Maintain comprehensive documentation of vendor arrangements, technical requirements, and governance activities.
• Stay informed of industry best practices and regulatory requirements to ensure vendor compliance and risk mitigation.

KEY INTERFACES

• Internal business units and project teams to gather requirements and communicate technical updates.
• Third-party IT vendors to oversee delivery, resolve issues, and enforce compliance.
• Information Security and Data Governance teams to ensure standards are maintained.
• Legal and Contract Management teams to review and manage vendor contracts and SLAs.

SKILLS AND EXPERIENCE

• Strong technical background with experience in IT service management, vendor management, or related fields.
• Proven ability to analyze complex business requirements and articulate them into technical terms.
• Experience in managing third-party vendors within regulated environments, preferably within healthcare or insurance sectors.
• Knowledge of security standards, data quality principles, and performance management in IT projects.

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

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