Lead Operational Manager

Your mission

Position: Full-time | 40 hours per week

Location: Amsterdam, Netherlands | Hybrid (2–3 days per week in the office)

Salary Range: between 80.000,- and 100.000,- annually

Help protect millions of customers worldwide from fraud, scams and mobile malware before they become victims. Are you an experienced operational leader who knows how to bring structure, alignment, and execution to technical teams in a fast-growing scale-up? If so, this could be the opportunity for you.

About the Job

As Lead Operational Manager at ThreatFabric, you can take ownership and bring structure, focus, and smooth execution to our fast-growing cybersecurity scale-up.

You are responsible for keeping our operations strong, mainly across DevOps and Customer Support. You make sure work is well planned, priorities are clear, and teams can deliver consistently.

The Operational Manager bridges the gap between software development and IT infrastructure. They lead cross-functional teams to automate workflows, ensure continuous integration and continuous delivery (CI/CD), and maintain production reliability.

In this role, you translate plans into execution and make sure dependencies between teams are managed properly. You keep visibility on progress, risks, and capacity, and help remove blockers when needed. You work closely with engineering, product, and other teams to make sure priorities are aligned and delivery stays on track.

Next to the core role, you will temporarily support a small and clearly defined set of responsibilities from the Head of Product during a maternity leave. This is limited in scope and will be discussed further in the process.

Responsibilities

Your key responsibilities will include:* Manage the operational teams, including DevOps and Customer Support

• Translating strategic objectives into clear plans and priorities
• Managing planning, capacity, and delivery flow
• Making sure priorities match customer and business needs
• Working closely with Product, Engineering, Research, Commercial, and management
• Supporting customer-related initiatives and turning feedback into actions
• Helping with hiring, onboarding, and team development when needed
• Improving and scaling operational processes across the organisation

Temporary additional scope (Head of Product)* Take over a set of operational responsibilities during maternity leave regarding: + Coordinating internal support for customer implementations + Coordinating internal organization projects (for e.g. product / DevOps / Data science).

What We Offer* A 12-month employment contract with the intention to extend. Subject to mutual satisfaction, this may lead to a permanent position

• A competitive salary, between 80,000 – 100,000 € per year annually including holiday allowance.
• 25 holidays per year
• A pension scheme
• 8% holiday allowance (included in annual salary
• A stimulating and supportive work environment that encourages growth and development
• The opportunity to make a meaningful impact in a rapidly growing tech company
• Flexible remote / hybrid work-from-home options to promote work-life balance
• Flexible working hours
• A Personal Growth and Development Budget
• Active ThreatFabric events and FitFabric bootcamps
• Active knowledge-sharing huddles

Your profile

Skills & Competencies

Technical skills

• Experience in Operations Management, DevOps Operations, or similar roles
• Experience with planning, capacity management, and delivery coordination
• Degree in Business, Technology, Computer Science, Engineering, or similar is a plus but not required
• Experience in tech companies like cybersecurity, fintech, or SaaS
• Good understanding of Agile and software delivery processes
• Experience with project management tools
• Fluent in English, written and spoken

An****alytical skills

• Able to understand complex situa