Service Manager Middle East & EWA

Job Title: Service Manager Middle East

Department: Service Division

Reports to: Group Service & Quality Manager

Location: Dubai, UAE

Come Build Something that Matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better, For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As Brand Manager for STANLEY in the EMEA-ANZ region, you will drive the strategic development and execution of integrated brand marketing initiatives that fuel category growth, brand equity, and conversion across key user groups.

Reporting to the Senior Brand Manager, you will act as the brand guardian for the Power Tools (PT) and Outdoor (OTD) categories, with a special focus on V20 as our ongoing big bet focus with full marketing mediatisation and the biggest growth opportunity for STANLEY. You will own full-funnel campaign development, content creation, and go-to-market activation aligned to a data-led end-user strategy.

You’ll get to

• Development and implementation of a sustainable after-sales service program in ME EWA region to support Commercial strategies

• Development of Service sales to agreed sales and margin targets

• Development of quality improvement / Warranty reduction programs

Key Responsibilities

• Customer satisfaction on repair times, quality the and costs via management of the Service

• Ensure after sales KPI’s for service transactions and helpdesk

• Being ‘Owner’ and key contact for escalated service and quality issues within the region

• Understand end users / dusers/dealers’ealers’ requirements and implement actions