Vice President, Client Operations- Global Collateral

We’re seeking a future team member for the role of Vice President, Client Operations to join our Global Collateral team. This role is located in Singapore .

In this role, you’ll make an impact in the following ways:

• Act as a key operational contact for clients, supporting day-to-day Triparty collateral activity, query resolution, reporting, and issue management.

• Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.

• Applies advanced problem-solving skills, judgement, and experience to analyze information.

• Uses strong communication skills to deliver high quality service to a specialized client base.

• Uses in-depth knowledge of client issues and needs to contribute to business development efforts.

• Leads and participates in internal activities and initiatives designed to improve the client experience.

• Uses knowledge of best practices and client needs to help develop process improvements.

• Contribute to process improvements, automation opportunities, and digital transformation initiatives to reduce manual touchpoints and enhance client experience.

• No direct reports.

• Provides guidance to less experienced team members.

• Supports multiple, complex client accounts. To be successful in this role, we’re seeking the following:

• 7-10 years of total work experience preferred, , ideally in triparty collateral management, securities operations, custody, settlements, repo, agency lending, secured loans, or markets & client operations.

• Experience working with institutional clients and cross-functional internal teams in a global operating environment and/or client services preferred.

• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.

• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.

• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

• Comfortable working in a high risk, high impact environment with strict controls and escalation protocols.

• Openness to consider working on Singapore Public Holidays and rotating shifts to accommodate different APAC time zones.