Risk Control Manager (Business Partner)

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

About TripLink

TripLink (www.triplinkintl.com), established in 2019 as the fintech arm of Trip.com Group, has offices in Hong Kong, Shanghai, Singapore, London, Amsterdam, Tokyo, Seoul, Bangkok, Jakarta, and Kuala Lumpur. TripLink was awarded the Highest Market Share Commercial Card Issuer Award out of HK since 2022 by the card scheme.

This role owns the relationship between the central Risk Management function and internal business units (e.g., Payments, International Business Unit (IBU), TripLink, Travix operations, finance). He/She takes a leading role in the organisation and ensures each business area understands, adopts, and maximises the value of risk mitigation tools, policies, and processes so that fraud losses, chargebacks, and operational friction are minimised while customer experience and KPIs are protected.

In this Role, you’ll get to

• Act as the primary point of contact and business partner for assigned internal business units on all risk control-related topics, from strategy to day-to-day issues.
• Develop a strong understanding of each business unit’s products, customer journeys, risk appetite, and performance goals to tailor fraud strategies accordingly.
• Align fraud-related KPI targets across internal business units, risk operations, and corporate strategy to ensure unified objectives and consistent measurement.
• Monitor performance against agreed KPIs (i.e. fraud, chargeback, and approval-rate performance) by business line; translate data into clear, actionable recommendations for stakeholders.
• Act as a central coordinator to flag emerging risks or underperformance to leadership and recommend mitigation plans.
• Lead cross-functional efforts to ensure accountability for risk mitigation outcomes, providing transparent reporting and communication on progress versus targets.
• Lead regular internal reviews (e.g., weekly, monthly or quarterly) with business owners to review KPIs, highlight emerging risks, and agree on optimization roadmaps.
• Partner closely with Fraud Operations, Data/Analytics, Product, Legal and Compliance to prioritize use cases, resolve issues, and ensure controls align with regulatory and internal policy requirements.
• Capture feedback and pain points from business units and feed them into the relevant product roadmap (tooling, rules, models, processes).
• Support change management: document and communicate fraud-related changes, playbooks, and best practices to internal stakeholders.
• Champion a “fraud-aware” culture by helping non-fraud teams understand trade-offs between risk, revenue, and customer experience.
• Understand the fraud risk trends in various regions of the OTA industry, as well as the localized customer experience in each region, and provide risk prevention and control optimization suggestions based on customer experience.
• Lead cyber fraud incident identification and containment. Ensuring the readiness of our Fraud prevention platform and framework aligned with Corporate’s Global expansion and ambitions

What you'll Need to Succeed

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