Customer Service Coordinator

Customer Service Coordinator

Important! Relocation is not supported for this role. We are only considering local candidates who have working rights within the EU/Netherlands

Closing date: 14th July 2026 (please note that we may close applications early where we receive a significant amount of candidates, so don’t delay!)

What you’ll do?

In this role, you will be responsible for delivering excellent customer service and end-to-end supply chain support for EMEA Export and Global Duty Free customers of HEINEKEN.

You will working closely with commercial and supply chain stakeholders, where you will coordinate order-to-cash, planning, and logistics activities while driving continuous improvements that enhance service levels, operational efficiency, and customer satisfaction.

Role & Responsibilites:

• Order entry, order validation and follow up –whether via B2B portal (HOP), EDI or manual
• Masterdata Management –Customer & material masterdata, feed shopping cart load configurator
• Relation Management with customers and sources
• Specialist Task Management (SAP P50, SAP BW, Power BI)
• Transport Management –Customer requirements and modality changes
• Commercial support –like: AcRec, Rebates, Pricing, POSM, sampling, product data sheets & visuals.
• NPI & Portfolio Management –market specific Artwork requirements, phase in phase out management
• Process Improvement and E2E savings
• Assist customers on their demand planning cycle by reviewing consistency of the submitted forecast vs. agreed leadtimes, safetystock, tailored production schedules and NPI phase in phase outs, etc. with the final objective of having reliable orders, healthy inventories and accurate forecast data to the breweries.
• Onboarding customers to the Heineken Online Platform and EDI solutions, Power BI etc.
• Maintain and further develop HOP by identifying opportunities for improvements

Who you are

• Education: min. Bachelor’s degree
• Work experience: 2-4 years within a commercial Customer Service or Customer Success Coordinator role
• Other fields of expertise: affinity with Demand/Supply planning, S&OP;, Customer Service is a plus
• Other qualifications:
  • strong analytical skills
  • project management skills
  • excellent communicator both spoken and written
  • eager to continuously improve supply and logistics related processes and takes a pro-active role in identifying & revising non-optimal processes
  • strives for operational excellence
  • acts as a professional business partner both towards our customers and within cross-functional teams
  • sees digital development as an opportunity to provide better customer service as well as a competitive advantage
  • Is tech-savvy, can quickly pick up how tools work and learns new technologies with ease. (AI tools, general digitization)
  • Follows developments in supply chain & logistics with interest, strong commercial sense, strong problem-solving skills is a plus
• Languages: English (Dutch or French are a plus)

Whats in it for you?

• A gross annual salary between €55.560 and €69.444, based on your experience.

• Start with a one-year contract, with the chance for a permanent role—we want to keep great talent.

• Plenty of vacation time: enjoy 20 vacation days per year, plus a flexible budget to add 20 extra days—that’s 8 weeks in total!

• Work-life balance: benefit from generous parental leave for both parents, with the added flexibility of working from home up to 2 days per week.

• A strong pension plan: at HEINEKEN, we contribute 2/3 of your pension, so you can build a secure future while doing meaningful work.

• Stress-free commuting: enjoy easy travel with an NS Business Card for public transport, making your daily commute simple and stress-free.

• Grow with us: we offer endless opportunities for you to learn, grow, and explore new career paths, both locally and globally.

Interested?

Are you excited to get started as our Customer Service Coor