Operation Executive, Marketing Campaigns (7mths!)

Responsibilities

• Manage end-to-end tenant reimbursement process using Tenant Admin Portal to ensure accurate and timely processing
• Monitor tenant declaration submissions monthly and validate against system-generated reports for accuracy
• Identify and investigate discrepancies such as missing transactions or incorrect amounts by following up with tenants or escalating complex issues
• Handle passenger enquiries across channels (Request-for-Help, Chatbot, Campaign mailbox) by assessing cases and providing appropriate resolutions using standard templates
• Request additional information from passengers and manage basic service recovery cases to maintain service quality
• Escalate complex or system-related enquiries to internal teams and maintain accurate case tracking for timely follow-up and closure
• Support monthly reconciliation of internal system records, voucher issuance, expiry logs, and finance reports by verifying voucher values, codes, and totals
• Assist in identifying discrepancies during reconciliation and coordinate internal confirmations with Finance, including sending closure emails with supporting documents
• Consolidate campaign data such as voucher redemption, reimbursement, and enquiry records to support comprehensive post-campaign reporting
• Assist management in preparing post-campaign summary reports and presentation materials by tracking key metrics including redemption rates, reimbursement totals, enquiry volumes, and resolution times
• Prioritize and manage multiple tasks effectively in a fast-paced environment to meet deadlines
• Collaborate proactively as a team player while working independently with minimal supervision
• Undertake ad-hoc tasks as assigned by the reporting manager

Preferred competencies and qualifications

• Minimum 2 years of relevant working experience (preferred)
• Degree holder in a relevant discipline
• Proficient in Microsoft Office applications, especially Excel (pivot tables, lookups) for reconciliation and reporting
• Strong project management and organizational skills to manage multiple priorities
• Good written and verbal communication skills with a service-oriented mindset for handling passenger enquiries
• Prior experience in operations, customer service, or finance administration is an advantage
• Ability to commit to the full contract period

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