Sr. Sales Specialist DACH, Amazon Connect

DESCRIPTION

Amazon Connect is one of the fastest growing services in the history of AWS, and the leader in Contact Center as a Service (CCaaS) solutions. This AI-powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.

With a robust and ever-growing product roadmap, the Connect Sales Specialist must be a seasoned Enterprise Salesperson equipped to position Amazon Connect impact drivers to business and technical stakeholders. This offering was built in direct response to customer feedback and seeks to address daily pain points and deliver exceptional customer service. Amazon Connect offers a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses. The ideal candidate has enterprise sales experience in related areas (i.e. customer experience management, contact centre), is a self-starter, and is willing to operate both tactically and strategically. As a key team member in this fast growing space, sellers have the opportunity to shape and develop the future of a service category that drives significant impact on our customers’ business.

Key job responsibilities

• Develop and execute a business growth strategy for Amazon Connect AppliedAI solutions across Germany, Switzerland, and Austria.
• Build deep relationships with customers to fully understand their business and technology needs.
• Create & articulate compelling value propositions that address specific customer needs.
• Build, manage, and close a pipeline of Amazon Connect revenue in your territory.
• Drive business development initiatives in partnership with GTM, BizDev, and Partner Development resources
• Achieve revenue growth in the assigned business territory (DACH) in collaboration with account teams and partners.
• Meet or exceed revenue targets by helping AWS sellers navigate sales cycles and accelerate implementations by working with cross-functional team to originate and close opportunities that drive Amazon Connect revenue.
• Prepare and communicate business reviews to AWS senior management.

About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.BASIC QUALIFICATIONS

• Several years experience in enterprise technology sales or business development roles within the Customer Experience, Customer Services, and/or Contact Centre domain
• Fluent Written and Spoken German (C1 minimum)
• Fluent Written and Spoken English (C1 minimum)
• Demonstrab