Vice President – Payment Products Authorization Operations

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Reporting directly to the Senior Vice President of Global Operations, the Vice President of Payment Products Authorization Operations will play a critical role in 24/7 operations for key areas of our Payment Products division. Overseeing a global team of 100+ operations professionals that support real‑time consumer payment applications and services, this role involves coordination across multiple global data centers and processing environments.

This role requires deep, hands‑on leadership experience operating large‑scale, real‑time, high‑availability platforms. The successful candidate will have directly owned production outcomes, major incident response, and operational risk in mature, highly regulated environments, where reliability, speed of decision‑making, and judgment under pressure are critical.

Global Operations holds the responsibility of ensuring Visa’s diverse portfolio of commercial services perform optimally, meeting stringent availability targets while exceeding client and ecosystem expectations. As Visa’s authorization platforms increase in complexity and scale, Global Operations is evolving its operating model by architecting automation, Generative AI, and AIOps into its operational foundation. As part of this evolution, the organization is moving toward fully orchestrated, automated ways of working, where detection, triage, decision‑support, and response are increasingly driven by integrated automation and intelligent systems rather than manual, siloed intervention. Global Operations serves as the engine room of production operations—balancing extreme reliability with innovation, and ensuring Visa can operate confidently at five‑ and six‑nines availability.

Working with highly integrated, high‑throughput, real‑time transaction processing systems, equal importance is placed on robust observability, intelligent event detection, and disciplined incident management. Global Operations defines and enforces operational standards that support today’s business demands while adapting how work is done to meet the needs of tomorrow. Through blameless post‑mortems, intellectual curiosity, and continuous problem‑solving, the organization is actively transforming reactive operations into proactive and predictive capabilities, while creating an environment where team members can learn, grow, and evolve their roles over time.

In addition to the functional role, the Vice President of Payment Products Authorization Operations will fulfill the role of site lead for our Basingstoke UK campus. Basingstoke is a key strategic location for the Technology organization, home to more than 200 employees across the company, and features one of Visa’s global data centers. As site lead, this role supports campus‑wide engagement, facilities coordination, and employee advocacy to ensure a strong and inclusive workplace experience.

Responsibilities

• Lead a globally distributed team of approximately 100 authorization operations professionals, ensuring delivery of reliable, high‑quality, 24/7 operational support
• Own authorization operations for Visa’s Payment Products, providing standardized, secure, and highly available platform services with availability targets of up to six nines
• Provide continuous operational support in close partnership with Product Reliability Engineering and Infrastructure Reliability Engineering teams