Product Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications

Primary Responsibility

Support sustaining product service engineering for Surfscan systems. Serve as a central technical resource, interfacing across engineering disciplines to drive continuous improvement in system hardware, diagnostics, software, tooling, and service readiness. This role partners closely with product development to improve serviceability, reliability, and Cost of Service (CoS), while enabling value-added service solutions that enhance customer uptime and drive incremental revenue.

Job Scope

• Develop and deploy scalable, self-sustaining solutions for hardware and software issues by partnering with cross-functional teams
• Drive resolution of complex system issues through data analysis, 8D/structured root cause analysis, and implementation of corrective actions
• Build deep expertise in advanced systems (optics, electronics, mechanical subsystems, software, algorithms)
• Partner with product engineering to improve design-for-service and system reliability
• Improve troubleshooting procedures, documentation, and training to drive field efficiency and adoption of best practices
• Protect intellectual property while enabling effective knowledge sharing
• Operate effectively in a dynamic environment
• Travel up to 15% may be required.

Minimum Qualifications

• Bachelor Level Degree in Engineering, Physics, Materials Science or related fields highly preferred
• At least 2 years of experience in a multi-discipline system environment, preferably with knowledge of laser, optics, mechatronics, mechanical or electromechanical systems.
• Experience with system design and documentation processes, with strong troubleshooting across hardware and/or software
• Solid engineering fundamentals with proficiency in data analysis tools (e.g., Power BI, JMP, MATLAB)
• Experience using AI-assisted tools (e.g., Copilot, Claude) to enhance troubleshooting, analysis, or productivity
• Excellent oral and written communication skills

*We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, w