AVP, People Engagement and Development Generalist, Group Operations COO

Job Purpose: This role is pivotal for driving workforce transformation and people development initiatives across Regional Consumer Banking Wealth Management Operations. The incumbent is expected to champion learning, leadership, talent and engagement programmes with purpose and professionalism, shaping today’s workforce into a future-ready, AI-enabled organisation while strengthening organisational capability and employee experience.

Key Accountabilities:

Workforce Transformation and AI Readiness: Drive workforce transformation by advancing upskilling and reskilling initiatives that enhance employee productivity and foster a future-ready workforce at CBWMO.

Learning and Leadership Development: Lead the successful execution of learning and leadership development programmes that strengthen managerial capability, learning culture and workforce readiness.

Talent and Employee Development: Strengthen the development and engagement of Management Associates, High Potential employees and wider staff through meaningful growth opportunities, exposure and structured support.

Employee Engagement and Organisational Connectivity: Shape and deliver employee engagement and communication initiatives that foster stronger organisational connection, participation and a positive learning culture across locations.

Employee Listening and Continuous Improvement: Lead employee listening and survey follow-through by translating insights into actionable improvement plans that enhance engagement, development and workforce effectiveness.

Job Responsibilities:

1. Workforce Transformation and AI-Enabled Capability Building

• Partner with Group Operations and HR to shape and deliver workforce transformation initiatives that build AI readiness, digital fluency and human-centred capabilities across CBWMO.

• Drive the execution and completion of mandatory learning programmes, including enterprise-wide AI learning programms, through strong governance, follow-up and stakeholder engagement.