Head of Investor Onboarding

Reporting to: Head of Shareholder Services

Position Summary

As the Head of Investor Onboarding, you will lead the Investor Onboarding function responsible for delivering high-quality shareholder services to hedge funds, private equity funds and other alternative investment structures administered by the Company.

You will be responsible for overseeing the end-to-end investor onboarding process, including investor due diligence, AML/KYC reviews, subscription documentation, FATCA/CRS compliance and investor lifecycle transactions. You will provide leadership to the Investor Services team, ensuring regulatory compliance, operational excellence and an exceptional client experience across multiple jurisdictions.

In addition to managing the day-to-day operations, you will act as AML Compliance Officer (AMLCO) or Deputy Money Laundering Reporting Officer (DMLRO) for Cayman Islands domiciled fund vehicles where appointed, and reporting periodically to Boards of Directors on AML/CFT matters, operational controls and emerging regulatory developments.

This role also plays a key part in driving operational excellence through process improvements, technology initiatives and the development of scalable onboarding solutions to support the continued growth of the business.

Key Responsibilities

Investor Onboarding & Shareholder Services

• Lead and oversee the end-to-end investor onboarding process for hedge funds, private equity funds and other alternative investment structures.
• Review and approve investor due diligence documentation and perform AML/KYC assessments in accordance with the regulatory requirements of relevant jurisdictions, including but not limited to the Cayman Islands, British Virgin Islands, Singapore, Hong Kong, Ireland and Switzerland.
• Oversee the processing and approval of investor subscriptions, redemptions, transfers and other shareholder transactions.
• Ensure investor onboarding activities are completed accurately and within agreed service levels.
• Maintain the integrity of investor records and oversee all investor lifecycle events.
• Act as the primary point of contact for clients and their investors on shareholder services matters, resolving complex operational issues and ensuring a high level of client satisfaction.

AML / KYC & Regulatory Compliance

• Act as AMLCO and/or DMLRO for Cayman Islands domiciled investment funds where appointed.
• Ensure compliance with applicable AML/CFT legislation, sanctions requirements, FATCA, CRS and other Automatic Exchange of Information (AEOI) obligations.
• Monitor regulatory developments across multiple jurisdictions and provide periodic updates and practical guidance to management, internal stakeholders and Boards of Directors.
• Develop, review and enhance AML/KYC policies, procedures and operational controls to ensure compliance with evolving regulatory requirements.
• Prepare, review and submit FATCA, CRS and other regulatory filings within prescribed deadlines.
• Provide operational and regulatory support to the appointed Cayman Islands Principal Point of Contact (PPOC) and Beneficial Ownership (BO) Contact by coordinating responses to requests, notices and information requirements from the Cayman Islands Monetary Authority (CIMA), the Cayman Islands General Registry and other competent authorities, ensuring timely and accurate submission of information and supporting documentation.
• Liaise with regulators, auditors and external service providers, including but not limited to CIMA, MAS, SFC and other regulatory authorities as required.
• Support regulatory inspections, audits and client operational due diligence reviews.

Client Relationship Management

• Build trusted relationships with fund managers, directors, legal counsel, compliance officers, auditors, banking partners and institutional investor