Customer Service Representative

JR286 is looking for a Customer Service Representative to join our international team in Hilversum, Netherlands. In this role, you will act as the primary point of contact for global distributors, managing the full order lifecycle from entry through delivery. You will support the International Nike and Dakine accessories business and report directly to the Senior Manager, International Customer Service.

What You'll Do:

• Serve as the main contact for assigned international distributors, ensuring clear and timely communication. Collaborate with internal teams and Senior CS manager.
• Manage the end-to-end order-to-delivery process, maintaining accuracy and adherence to timelines.
• Collaborate closely with cross-functional teams including Logistics, Finance, Sales, and Planning to meet distributor needs.
• Proactively identify and resolve issues related to logistics, order fulfillment, and financial processes. Leverage data and Internal teams.
• Coordinate invoicing and payment activities, including handling PPRs, Letters of Credit, and payment terms, in partnership with Finance teams in the Netherlands and the U.S.
• Act as a communication bridge between internal stakeholders and distributors to ensure alignment and transparency.
• Contribute to continuous improvement initiatives, including systems and process optimization.
• Participate in occasional calls outside standard working hours to accommodate global time zones.
• Support the team with additional projects and assignments as needed.

What To Bring:

• 2+ years of customer service experience (international/sporting goods preferred)
• Bachelor’s degree (HBO or equivalent)
• Proficient in Microsoft Excel, Outlook, Word
• Experience with Oracle, DOMO, Monday.com, and Elastic is a plus
• Fluent in English both verbal and in writing; other languages are a bonus
• Strong organizational, problem-solving, and communication skills
• Knowledge of logistics and/or supply chain operations is preferred

Additionally:

• Efficient and Effective Communicator
• Must be a team player and be able to cooperate and work with others effectively.
• Customer minded, while understanding and managing according to the JR business needs.
• Must be a self-starter
• Able to work independently.
• Passionate
• Able to speak up and address issues
• Not afraid to say no.
• Must be detailed oriented and highly organized

What We Offer:

• Competitive compensation package
• 25 days of paid holiday
• Comprehensive pension plan
• Summer hours (June 1 – August 31)
• Access to professional development and executive workshops
• A collaborative, high-performing, and international environment