Onboarding Specialist

Ready to help new customers fall in love with our platform from day one?

As an Onboarding Specialist at Effectory, you play a key role in ensuring our customers are set up for long-term success. You will guide new customers through the onboarding process of our employee feedback platform, making sure their first experience is smooth, engaging, and impactful. With your structured approach, technical understanding, and customer-centric mindset, you lay the foundation for lasting customer relationships and product adoption.

You will become part of our Onboarding team and collaborate closely with colleagues from Customer Success, Product, and Tech. In this role, you’ll get the opportunity to make a direct impact on customer satisfaction, loyalty, and overall success.

What you'll be doing

Accelerate the Onboarding Journey

• Act as the primary point of contact for new customers during onboarding.
• Proactively align with customers on their goals and guide them in setting up their first survey.
• Own the onboarding plan, track key milestones, and address risks or blockers.
• Plan and facilitate all onboarding-related meetings, including kick-offs, check-ins, and trainings.
• Provide tailored training sessions and walkthroughs of the platform’s features and capabilities.
• Support customers during their “go-live” moment and prepare them for a smooth transition into the results phase.

Set Up for Success

• Guide customers through their first full feedback cycle, ensuring they are confident using the platform.
• Coordinate technical needs such as integrations or SSO setup in collaboration with our tech teams.
• Help customers adopt the product effectively by identifying pain points early and removing barriers.

You thrive in a structured environment and love making complex things simple for others. You're comfortable with technology, enjoy collaborating with different teams, and take pride in helping others succeed. Most of all, you’re energized by connecting with people and turning a first-time user into an engaged and confident super-user.

You recognize yourself in the following:

• You are customer-focused and approach conversations with empathy and patience.
• You’re skilled at translating goals into actionable project plans.
• You have solid project management skills and feel comfortable juggling multiple onboardings at once.
• You work in a structured, organized way and have great attention to detail.
• You are confident in expectation management, timeline ownership, and holding customers accountable.
• You are comfortable explaining platform features and navigating basic technical conversations.
• You have strong verbal and written communication skills and enjoy leading customer meetings and trainings.
• You naturally build trust and can positively motivate customers to stay on track.
• Fluency in Dutch and English

THIS IS US

Effectory is Europe’s leading employee feedback solution. With our platform, HR and management we collect employee feedback throughout the employee journey. This feedback is transformed into people analytics that informs strategies to boost productivity, engagement and retention. Built on 25 years’ experience, our 200 specialists in Amsterdam and Munich support more than 1,200 organizations in 110 countries. Now more than ever, HR is an integral part of business strategy, which is why our feedback solution is tailor-made for strategic HR.

Effectory’s mission

We are dedicated to improving the working world by giving employees a voice and making sure their feedback has an impact. Our experts work with HR teams and managers around the world, using employee feedback to overcome some of their biggest people-oriented challenges. From software engineers to HR specialists, every day Effectory’s people work to improve the working world, and we are looking for talented individuals who also want to be part of this mission.

THIS IS WHAT WE OFFER

• Co