Associate/Analyst, Relationship Officer (Mortgage Retention), Customer Solutions, Consumer Banking Group

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

As a Relationship Officer, you will play a key role in strengthening long-term relationships with our mortgage customers through proactive retention and thoughtful repricing support. You will be the trusted point of contact for loan-related enquiries across multiple service channels, providing clear, accurate guidance on secured lending products including mortgage, car and renovation loans—helping customers make confident decisions while safeguarding the bank’s portfolio.

Responsibilities

• Review customers’ current loan packages and recommend suitable repricing options tailored to their needs.
• Support retention outcomes by managing customer expectations and communicating repricing packages clearly and professionally.
• Respond to customer requests promptly and accurately, following through to resolution within agreed timelines.
• Maintain up-to-date knowledge of the bank’s products and services, with a strong focus on mortgage, car and renovation loans.
• Partner with stakeholders to support campaign launches and service initiatives that enhance customer experience.
• Take on additional assignments or duties as needed to support team and business priorities.

Requirements:

• Diploma or Degree holder
• Sound knowledge of secured loan products (mortgage, car and renovation loans)
• Sound knowledge of regulatory requirements relating to income assessment and insurance considerations relating to mortgage loans.
• Proficient in MS Office.
• Clear, confident communication
• Strong customer engagement and stakeholder management
• Effective prioritisation and time management
• Teamwork and cross-functional collaboration
• Ownership mindset and accountability for outcomes
• Structured problem-solving and attention to detail

Please note this role will be based at DBS Asia Hub, located at Changi Business Park. Location: DBS Asia Hub

Job: Customer Service

Schedule: Regular

Employee Status: Full time