Director/Deputy Director (Strata Management)

Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.

About The Role

Are you ready to take on a leadership role where you can combine business development with operational excellence? As a Director/Deputy Director (Strata Management) at Knight Frank Property & Facilities Management, you'll be responsible for managing a diverse portfolio of properties, leading a team, and driving operational efficiency. You'll work closely with on-site managers, stakeholders, and clients to ensure smooth operations while growing our portfolio through business development initiatives. This role offers the perfect blend of strategic oversight and hands-on leadership.

What You Will Be Doing

• Manage a portfolio of properties, including but not limited to residential and mixed-development projects, focusing on smooth operations and high performance.
• Build strong client relationships, stay attuned to their evolving needs, and deliver exceptional service to ensure satisfaction and retention.
• Drive business development and growth strategies by identifying new opportunities, tendering for projects, expanding the portfolio, and exploring new ventures to contribute to the company’s long-term success.
• Lead and guide both the headquarter support team and on-site managers to enhance operational efficiency across properties.
• Chair Annual General Meetings (AGMs), and oversee their smooth execution.
• Strategically allocate manpower and resources to adapt to changing business demands and maintain high performance across all teams.

We’re Looking For Someone Who’s

• Experienced, with at least 10 years in property management and 5 years leading teams, capable of managing both people and operations efficiently.
• Knowledgeable about local codes of practice, the Building Maintenance and Strata Management Act (BMSMA), and relevant laws.
• A strategic thinker with a problem-solving mindset, skilled at identifying growth opportunities and navigating challenges.
• A strong communicator with excellent presentation skills, able to gain stakeholder buy-in and effectively convey ideas.
• Proactive, organized, and