3rd line support engineer

Technical Consultant, Integrations

Eindhoven, hybrid working with two days per week in the office

Must be Dutch Speaking

Competitive salary and benefits

This is an opportunity to step into a varied, hands on technical role where customer interaction, problem solving and integrations come together. You will have real autonomy from day one, exposure to a broad SaaS environment, and the chance to shape how the role evolves as the team grows.

The Company

They are a SaaS organisation with a growing focus on integrations and data driven services. The technical team is small, collaborative and works closely with development, DevOps and functional consultants. The environment is fast moving, flexible and encourages curiosity and continuous learning. AI tools are actively embraced to accelerate understanding and problem solving.

The Role

You will sit at the intersection of technical support and integration delivery, owning issues end to end and working directly with customers.

Key responsibilities include:

• Handling technical support tickets and customer queries in a SaaS environment.
• Troubleshooting APIs and integrations using tools such as Postman and logging platforms.
• Investigating data issues and producing customer reports using SQL.
• Implementing and maintaining integrations in collaboration with developers and DevOps.
• Coordinating unpredictable ticket flow alongside project based technical work.
• Communicating clearly with customers and managing expectations throughout each assignment.

Your Skills & Experience

You will bring a strong blend of technical capability and customer confidence, including:

• Hands on experience troubleshooting APIs and integrations.
• Working knowledge of SQL for data investigation and analysis.
• Experience in a customer facing technical role within a SaaS or similar environment.
• Ability to work independently, manage your own time and prioritise effectively.
• Fluency in Dutch for customer communication, with strong English skills.
• A proactive, self sufficient learning mindset and enjoyment of problem solving.

Experience with cloud platforms, integration focused roles or regulated domains such as healthcare is beneficial but not essential.

What They Offer

• Competitive salary and benefits package.
• Hybrid working with flexibility and autonomy.
• Broad technical exposure across support, integrations, data and cloud tooling.
• Close collaboration with development and DevOps teams.
• Clear opportunity to expand the scope of the role based on your strengths and interests.

How to Apply

If you are looking for a technically varied, customer facing role with room to grow, apply now to learn more.