AV/VC Technician L2

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Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

MUST BE FLUENT SPEAKING AND WRITING IN ENGLISH

We are looking for a candidate that understands AV events, AV Break/fix and AV maintenance. We provide event tech consultation to event organizers to save time, pressure, and money, while maintaining our own systems with established technical partners.

You will be responsible for monitoring event AV service requests, processing your own pipeline, advising on and developing multiple ROS, and providing the hands on AV tech operation when needed. This role will also be relied on in AV Operations (maintenance) where preventative system maintenance, emergency response and troubleshooting, and/or triaging with AV Engineering and Service Desk will be daily. This role is largely tied to efforts of the broader Collab & AV Team in San Francisco HQ where communication, collaboration, organization, and compliance will be major keys to your success.

Responsibilities

Administer an event projects pipeline by assessing incoming requests

Develop technical game plans and the ROS for internal corporate events

Provide technical direction/operation as needed onsite or remotely for events

Contribute in the development and refining of event AV services and AV Operations

Perform sweeps of AV systems and conference rooms and troubleshoot issues to resolution

Ensure all conference rooms are functional

Follow outlined protocols to escalate and triage AV system issues

Organize and inventory related AV equipment and storage spaces

Document all work in event AV services and AV operations

Manage and execute projects as assigned

Requirements

Minimum 2 years of full-time work in the AV industry; AV certifications a plus

Experience in AV operations, event logistics/coordination, and/or live show production and/or experience in AV systems installation, commissioning, and troubleshooting/maintenance

Experience interacting with a variety of stakeholders including executives and admins

Knowledge and direct experience with audio DSPs and Crestron hardware/software systems

Working knowledge of IT concepts, network protocols, account administration

Proficiency in GSuite, Zoom VC, and Mac + PC system preferences;