Global Service Operations Manager

At AmbaFlex, we are the global market leader in spiral conveyor solutions. Our systems are used worldwide in industries such as logistics, packaging, bottling & canning and e-commerce.

With production and engineering locations in Zwaag, Jucu, Kunshan and Canton, we operate in a dynamic international environment where innovation, quality and customer focus are key.

Our global service organization supports customers through service hubs in Zwaag, Canton, Tokyo and Kunshan, supported by spare parts warehouses in Zwaag, Canton, Kunshan, Singapore and service engineers located across key markets worldwide.

As part of our strategic roadmap, we are entering the next phase of growth. Over the coming years, we aim to more than double our global service business and transform Service into a key driver of customer value, recurring revenue and long-term growth.

To support realizing this ambition, we are looking for a results-driven Global Service Operations Manager. A people-focused leader with a strong operational mindset.

The role

As Global Service Operations Manager, you will lead the transformation, professionalization and expansion of our global service organization.

This is a tactical leadership role with a strong operational component. You will be responsible for building the structure, teams, partnerships and processes, required to support a rapidly growing installed base and an ambitious growth agenda.

You will work closely with regional teams across EMEA, APAC and AMCAS and collaborate with Business Development, Sales, Engineering and Operations to create a scalable and customer-focused service organization.

You will report directly to the Global Operations Director.

In this role, you will:

• Lead the execution of AmbaFlex’s global service growth strategy
• Build and scale a high-performing global service organization
• Develop and implement scalable service models, field services, spare parts and digital services
• Build and develop regional service teams and strengthen leadership capabilities
• Create a culture focused on customer first, result oriented and operational excellence.
• Develop and manage a global network of service partners and distributors
• Develop strong regional service teams and provide them with the processes, tools and structure needed to succeed
• Drive accountability and continuous improvement through KPIs, reporting structures and performance management systems
• Ensure consistent service quality across internal and external service channels
• Drive organizational change and transformation initiatives
• Collaborate across functions to align service with commercial and operational objectives
• Translate strategic goals into measurable operational improvements

Who you are

You are a builder. You know how to grow organizations, create structure and bring people together around a common goal. You combine tactical thinking with hands-on execution and are comfortable operating in an international and rapidly evolving environment.

You bring:

• Strong leadership and people development capabilities
• Experience driving organizational growth and transformation
• A data-driven approach to decision-making and performance management
• Excellent stakeholder management and influencing skills
• Strong communication and presentation skills
• An entrepreneurial mindset with a focus on growth and innovation
• The ability to balance long-term strategy with day-to-day operational priorities
• A collaborative and pragmatic leadership style
  • A strong getting-things-done mentality; you take ownership, make decisions and drive execution
  • The ability to balance people leadership, operational discipline and results-oriented execution

Your background

• Bachelor's or Master's degree in a relevant field, or a comparable level of thinking and working gained through experience.
  • At AmbaFlex, we believe that attitude, ownership and a proven track