Sr. Technical Engineer

Date: Jun 23, 2026

Location: Singapore, SG, 078881

Company: Dentsply Sirona, Inc

Requistion ID: 83671

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.

Position Overview:

The Sr. Technical Engineer, Singapore is responsible for be the expert in the local Technical Service team via continuing to provide hands-on technical service support for equipment installation, maintenance, troubleshooting, repair, and customer service activities.

This role is expected to support supervising and monitoring daily technical operations, allocating service resources, developing engineers, ensuring service quality and compliance with company standards, and supporting customer satisfaction through timely and professional technical solutions. Also it’s expected to provide innovative solution for optimize customer satisfaction.

The role also acts as a key local technical interface for internal stakeholders, dealers, customers, regional technical support, and commercial teams. It will support technical training, process improvement, documentation, complex issue escalation, large customer/project support, and safe service execution in line with company requirements and applicable regulatory expectations.

Key Duties & Responsibilities:

• Tenical Leadership & Daily Service Management

• Guide and support monitoring the Singapore Technical Service team to ensure effective daily service delivery, professional customer handling, and consistent technical standards
• Plan and coordinate daily service activities, including installation, preventive maintenance, repair jobs, troubleshooting, emergency support, and field service priorities
• Monitor service workload, engineer capacity, service response, case closure, documentation completion, and customer feedback to ensure operational effectiveness
• Provide professional guidance to field engineers on technical issues, customer handling, work process, spare parts, safety requirements, and escalation needs
• Support team capability development through knowledge sharing, on-the-job guidance, and structured technical training
• Align company policies, technical procedures, service workflow, documentation requirements, and professional conduct standards

• Hands-on Technical Service & Customer Support
  • Independently perform and support equipment installation, commissioning, calibration, troubleshooting, maintenance, and repair activities when required

• Provide technical guidance and problem-solving support for complex or unresolved service cases encountered by engineers, dealers, or customers
• Identify spare parts requirements accurately, including part number, description, usage, and return requirements
• Support the resolution of equipment delivery or installation-related issues, including shortage, incorrect delivery, transportation damage, or site readiness concerns.
• Explain equipment issues, root causes, repair actions, and future maintenance recommendations to customers in a clear, professional, and patient manner
• Escalate unresolved or critical technical issues to the manager, regional technical support, or relevant internal stakeholders in a timely manner.

• Service Quality, Process