Assistant Manager, Academic Services

Young and research intensive, Nanyang Technological University, Singapore (NTU Singapore) is ranked among the world’s top universities. NTU Entrepreneurship Academy (NTUpreneur) is the focal point of providing entrepreneurship education within the University and the region. NTUpreneur nurtures and promotes a culture of innovation and entrepreneurship endeavours through academic programmes for undergraduates, postgraduates, as well as working professionals.

The Assistant Manager serves a critical function of providing academic services for NTU Entrepreneurship Academy’s (NTUpreneur) Undergraduate, Postgraduate and Executive programmes. The incumbent is responsible for executing the student administration functions of these departments, including administering and executing student administration functions, procurement matters and maintaining teaching facilities. The incumbent will report to the Manager, Academic Services, and work with her to ensure proper governance and compliance, including executing co-curricular activities, to drive NTUpreneur towards achieving a world class institution for Entrepreneurship Education.

Job Responsibilities**:**

Manage the Planning of Academic and Functional Services for Effective Operations

• Oversee NTUpreneur’s daily operations, ensuring conducive learning environment.
• Plan and coordinate requests for student assistants when required, plan work schedule for students and registration on Work Study Scheme portal, including job creation, assignment and completion.
• Ensure timely replenishment and proper management of office and pantry supplies, including stationery, photocopier toners, paper and other operational necessities.
• Manage administrative and operational duties for academic programmes, meetings, events and co-curricular activities organised by NTUpreneur.
• Implement continuous improvement initiatives to enhance operational processes and service quality within NTUpreneur.

Oversee Facilities and Operational Readiness

• Oversee and manage facilities and equipment maintenance contracts, ensuring vendors deliver services in accordance with contractual obligations, service standards and performance requirements. Monitor vendor performance, address service gaps, and implement corrective actions to maintain operational readiness and minimise disruptions to teaching and office operation.
• Ensure teaching and office facilities, and equipment are properly maintained and in good working conditions by attending to fault reports, coordinating repairs and assisting with basic troubleshooting where necessary.
• Manage facilities and room booking systems to ensure smooth day-to-day teaching, meetings and operational activities.
• Conduct regular inspections of classrooms, meeting rooms and office areas to ensure cleanliness, safety and operational readiness.
• Oversee space planning, facilities setup and logistical arrangements for classes, events, workshops and meetings.

Manage Financial Governance, Budget Management and Procurement Operations

• Serve as the key subject matter expert and central coordinator for procurement governance, ensuring adherence to University policies and timely resolution of procurement matters.
• Coordinate with programme teams, vendors, and NSS Procurement to resolve procurement-related queries.
• Manage procurement and payment requests for academic and non-academic functions. Where necessary, guide colleagues, including faculty staff, and assist in carrying out these processes to ensure compliance with the University’s guidelines.
• Drive budget planning, expenditure monitoring and financial forecasting exercises across NTUpreneur departments, identify financial risks and recommend corrective actions to ensure budget optimization.
• Lead the monitoring of procurement activities and budget utilisation, proactively identifying expenditure trends, financial risks and cost-saving opportunities to support informed decision-making and fi