IT Operations Coordinator

Who we are

We’re GoSpooky: the ones who get all things social. A global agency made for the social era. We grow brands through content, community and commerce, keeping them at the forefront of culture. Social isn’t just first, it’s the foundation.

From creatives and commerce specialists to game designers and data analysts, we cover the full social spectrum. If it shapes internet culture, we’re on it, making fast, bold and relevant work that actually gets shared.

From TikToks that breaks the for you page, to creator stories built with real community insights, all the way to TikTok Shop, social affiliates and live social shopping that convert in real time.

As official partners of Instagram and Snapchat and partners and social affiliates of TikTok (Shop), we work with brands like KLM, JBL, Samsung, Prime Video and HEMA. Driven by bold ambition, endless creativity and authentic people, our teams think ahead, react fast and keep brands culturally relevant. Whether it’s live social shopping, creator management, social-first campaigns or turning a trend into a brand moment.

We’re always looking for fresh energy: people who bring new perspectives, challenge the norm and help us and our clients evolve. If you love shaking up social, thinking big and moving fast, you’ll fit right in.

The role

As anIT Operations Coordinator, you will keep things running smoothly, and make sure everyone has the tech they need to do their best work. If you love being the go-to person when something breaks (and the one who prevents it from breaking in the first place), this might be your spot.

You will be responsible for maintaining and optimizing GoSpooky’s IT infrastructure, ensuring smooth and secure daily operations. You will oversee all software, hardware, and tooling, proactively managing security, GDPR and ISO compliance, and IT-related office matters. While the initial focus will be on first-line support, we're growing and anticipate that responsibilities will expand as we develop

This role requires a hands-on, solution-oriented approach to support Spookies effectively while continuously improving IT processes.

You will work 32 hours per week, primarily on-site in Amsterdam.

What you’ll do

You will be the tech backbone of GoSpooky keeping our IT infrastructure secure, efficient, and always improving (preventing interference or downtime).

The responsibilities will diversify, from hands-on first-line support to giving advice about IT contracts. Tasks will include:

• Manage all our software, hardware, and tools (think: Google Workspace, Slack, Productive, Bamboo, and more)
• Help onboard new Spookies and make sure they're set up for success from day one
• Stay on top of security, implementing GDPR and ISO compliance (we know, not the most glamorous part, but super important!)
• Advise on new tech purchases and keep our asset registration on point
• Handle IT-related office stuff - desk setups, facility needs, you name it
• Work with vendors and external parties when needed
• Spot opportunities to make our systems better, faster, and more secure

What we're looking for

• Has a HBO degree in IT and 2-6 years of hands-on experience in a similar role
• Knows your way around Mac and Google products like the back of your hand
• Is fluent in both English and Dutch
• Is proactive, you see problems before they happen
• Can work solo but love jumping in to help the team when they need support
• Finds security and efficiency their jam
• Is service minded and focused on helping others

Nice to haves:

• Experience with facility management or the media industry
• An eye for innovation and making things work smarter, not harder

What's in it for you?

• Flexible holiday policy for a proper recharge
• Commuting allowance
• Remote working possibilities in agreement with your team
• A MacBook for peak productivity
• Training opportunities to develop your