Manager - Client Services - FS - Ams

Role Information****Role Engagement Manager

Role Designation Manager – Client Services

Senior Manager – Client Services (Higher Proficiency)

Career Stream Global Markets

Career Sub Stream Client Services

Reports to Group Manager - Client ServicesBillable Role (Y/N)

N

Supervises Associate Business Development Manager/ Associate Manager - Client Services/ Associate Sales ManagerBillable Utilization

NA

Financial Size

(Revenue/ Budget/Span)

Average $ 27m p.a. across small, medium and large accounts.Incumbency

(Single/ Multiple)

Multiple

Team Size & Dispersion

(Direct & Indirect reports, Single/ Multiple locations)

No. of Direct reports : 1 BM, 1 ADSLocation

(Onsite/ Offshore)

Onsite and Offshore

Operating Network (Internal)

Group Manager - Client Services, Associate Manager - Client Services/ Business Development Associate , All HBUs, IBU delivery, Finance, Legal, HR, CCD, IS, UPAMs, GEMs, DHs, IBU Heads, and NBD team.

Operating Network (External)

Clients (CXOs, Business Leadership, IT Leadership and below, Procurement office, Client Audit & compliance), Alliance partners, and other contractors (direct competitors, other companies managing PMO, independent contractors etc.)

1 Manager – Client Services

Senior Manager – Client Services (Higher Proficiency)

Provide client introductions, customer context to internal teams. Navigate account to identify varied kinds of deals; form and lead pursuit teams, recommend & defend the win price, understand client drivers and competitor moves, interface with client on expectations, develop account plan, review and follow it. Drive MSA / SOWs / payments (AR), resolve delivery escalations and complaints, mentor IBU account team with an objective of demonstrating business value to the client. Maintaining the Infosys price premium, enhancing client satisfaction and growing the account as per the account plan WITHIN the assigned account.

3 Manager – Client Services

Senior Manager – Client Services (Higher Proficiency)

Experience in Business/ IT Consulting, preferably with the big 4, and experience in the local market.

Areas of Responsibility

• Market Development

The Manager – Client Services persuades clients to provide industry-wide references in order to support revenue growth outside the account and increase ROI on events.

• Customer Prospecting

The Manager – Client Services provides client introductions, customer context etc. S/He supports the HBU G/EM's efforts in his / her account in order to open diverse service-lines (HBUs) in his/her account.

• Opportunity Identification and Qualification

The Manager – Client Services will navigate the account to identify varied kinds of deals in the account in order to increase Infosys' revenue and HBU mix and improve market share.

• Proposal Development

The Manager – Client Services will form pursuit team across Bus / external partners if needed. S/He positions client-facing team with client, explain client context, coach the