Service Engineer (Software)

Job Description:

The DCIM Field Service Engineer is responsible for the successful deployment, installation, configuration, testing, troubleshooting, and maintenance of Data Center Infrastructure Management solutions. The role covers NetBotz devices, Data Center Expert, IT Advisor, and related monitoring platforms used to support data center visibility, alarm management, reporting, and operational efficiency. This position requires strong technical capability, a customer-focused mindset, and the ability to work professionally with project teams, cross-business units, service teams, vendors, and customers to ensure successful delivery and high-quality service support. The successful candidate should demonstrate an open mindset toward digital transformation and continuous learning. This includes the willingness to understand, study, and responsibly use AI-enabled tools, automation, analytics, and cloud-based platforms to improve troubleshooting efficiency, service reporting, documentation quality, and customer support outcomes What will you do?* Perform installation, deployment, configuration, testing, and commissioning of DCIM solutions, including NetBotz, Data Center Expert, IT Advisor, and related monitoring devices.

• Support software installation, system setup, backup, upgrade, migration, and troubleshooting activities for DCIM platforms.
• Configure device communication, network settings, alarms, thresholds, notifications, reports, maps, layouts, user access, and monitoring dashboards based on customer or project requirements.
• Perform preventive maintenance, corrective maintenance, technical support, and lifecycle service activities for DCIM hardware and software.
• Troubleshoot issues related to device communication, network connectivity, SNMP, Modbus TCP, BACnet, sensor connectivity, alarm delivery, software performance, and system availability.
• Conduct site surveys, technical assessments, device discovery, integration checks, testing, and validation activities as required.
• Coordinate with project teams, cross-business units, service operations, advanced technical support, vendors, partners, and customers to ensure smooth project execution and timely issue resolution.
• Prepare and maintain technical documentation, configuration records, service reports, test results, method statements, risk assessments, and handover documents.
• Communicate technical findings, risks, progress updates, and recommended actions clearly and professionally to customers and internal stakeholders.
• Support escalation activities and collaborate with advanced technical teams for complex technical issues when required.
• Ensure all activities are completed in accordance with company safety procedures, service standards, cybersecurity requirements, and customer site policies.
• Continuously improve technical knowledge in DCIM, networking, cybersecurity, cloud monitoring, automation, analytics, AI-enabled tools, and other emerging digital technologies.

What are the key skills we are looking for?* Understanding of DCIM architecture, monitoring systems, device integration, alarm management, dashboard configuration, and reporting.

• Experience in system migration, firmware upgrade, software upgrade, backup and restore, commissioning, and handover activities.
• Basic understanding of IT infrastructure, servers, virtual machines, operating systems, databases, cloud connectivity, and secure remote support concepts.
• Knowledge of cybersecurity best practices for connected devices, monitoring software, network communication, access management, and customer data protection.
• Ability to prepare professional technical reports, method statements, risk assessments, testing procedures, and customer handover documentation.
• Positive attitude toward continuous learning, digital transformation, AI adoption, and using technology to improve service quality and productivity.

What qualifications will make you successful?* Diploma or Degr