Operations Manager

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As an Operations Manager in Singapore , you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!

This purpose of this Operations Manager is:

Supports the various planning and operational functions of the Business Unit. Planning and operational functions include, but are not limited to, business process analysis, definition and creation of operational execution measurements, assistance with budget planning and monthly forecasting activities, program management, and process improvement.

Provides planning and operational support to the Business Unit with a focus on the execution of the operating plan and organizational goals. Works to ensure cross-functional alignment and interlock on key commitments as defined in the strategic and operating plans. This role works across the various Business Unit functions and with other organizations, as needed, to ensure alignment of objectives and deliverables from strategic and operations planning, capacity planning, forecasting and process execution.

Performs monthly analysis to provide executive guidance on financial forecasts, resource prioritization, strategic planning, and budgets. Facilitates cross-function decision management mechanisms to ensure alignment and adoption. Supports monthly Operations Review cadence along with the creation and distribution of key management reporting. Key driver of the annual planning process for the Business Unit; facilitates the input, review and submission of key Operating Plan deliverables.

Serves as a key partner to FP&A function, assisting with the development, review, and tracking of key financial data for the business unit. Supports and provides input into the monthly revenue and expense forecast for the Business Unit. Supports adoption of and adherence to Corporate IT & Infrastructure business processes, systems and metrics.

Provides leadership and oversight for operational processes within and across business units. Ensures that key processes are uniformly defined, implemented and measured. Supports cross-functional teams which are focused on implementations and improvements in operational and strategic processes. Once a strong process has been implemented, this role will support the analysis and business requirements gathering for future system or tool implementations. Additionally, this role provides support for the ongoing governance and compliance to the foundational operational processes. Requires critical interaction with key cross functional stakeholders to help influence and identify improvement opportunities. Identifies continuous improvement and best practice opportunities, designs and distributes templates to facilitate standardization of work.

A typical day at ACI for an Operations Manager is:

• Coordinate and align Operational activities within the Business Unit and cross-functionally as needed in support of strategic and operating plans
• Ensure appropriate plans are in place to establish, meet and exceed the strategic objectives of the Business Unit as outlined in the operating plan
• Manage strategic initiatives for the Business Unit, as required to support ACI's short- and long-term plans
• Improve operational systems, processes and policies in support of the Business Unit’s goal, specifically, supporting better management reporting, information flow and management, business process and organizational planning
• Produce analytical operational performance dashboards for regio