Junior Project Manager

JUNIOR PROJECT MANAGER

We are looking for an experienced Applications Project Manager to lead the delivery of CRM, loyalty and customer-facing platforms within a fast-paced, enterprise environment. This role focuses on systems that directly support customer engagement, revenue generation and regulatory compliance , working closely with business, vendors and technical teams to ensure stable and scalable delivery.

The role is offered as a contract position to begin with . Further details will be shared during discussion, but this is expected to be a long-term engagement , driven by the client’s ongoing transformation and enhancement initiatives planned through 2026 and beyond .

The successful candidate will own end-to-end delivery of customer platforms, while partnering closely with infrastructure and platform teams rather than configuring infrastructure directly.

Key Responsibilities

• Lead end-to-end delivery of CRM, loyalty and customer engagement platforms , covering discovery, implementation, integration, testing and production rollout.
• Manage integrations between CRM systems, customer data platforms, loyalty engines, identity verification solutions and downstream enterprise systems .
• Partner with business stakeholders to translate customer experience, commercial and regulatory requirements into executable delivery plans.
• Coordinate with internal engineering, platform and security teams to ensure customer-facing applications meet availability, performance and compliance standards .
• Own delivery of business-critical and revenue-impacting systems , supporting incident management, root cause analysis and recovery planning when issues arise.
• Manage vendors and system integrators through clear governance, SLAs, delivery milestones and performance reviews.
• Communicate effectively with senior stakeholders, providing transparent updates on delivery progress, risks and dependencies.

Requirements

• Proven experience delivering CRM, loyalty, customer data or customer-facing digital platforms in enterprise environments.
• Strong understanding of application delivery, system integrations, APIs and data flows .
• Experience operating in regulated or compliance-driven environments , with exposure to audit, security and governance requirements.
• Demonstrated ability to manage multiple stakeholders and vendors across parallel initiatives.
• Comfortable working in fast-paced environments where system availability and customer experience are critical.