Our Core Values:

Are you ready to move your career forward with a highly ambitious, YC-backed AI startup? We are revolutionizing the ERP and supply chain space ($2.5M Revenue, 11-50 employees). Our mission is to help companies that build the real world move at software speed, starting by automating one of their biggest hidden bottlenecks: turning messy technical requests into accurate quotes.

As our first dedicated Customer Success Manager in Munich, Germany , you will have significant autonomy to shape processes and our product roadmap. You will manage a dedicated portfolio of 15 to 30 enterprise clients, acting as their trusted partner and main point of contact.

Our Core Values

• Customer First: Our customers are at the heart of everything we do. Their success and trust are what drive us.
• Aim High: We pursue ambitious goals with full accountability and perseverance.
• Win Together: Through trust, honest challenge, and mutual support, we grow as a team.
• Enjoy the Ride: We encourage you to be authentic, stay curious, and enjoy the journey.

Your Key Tasks & Responsibilities

In this role, you will act as a premier growth strategist and foundation builder, managing enterprise client lifecycles and directly impacting our early-stage product evolution.

• End-to-End Ownership: Fully own the post-sales lifecycle. Guide enterprise customers through onboarding and implementation, ensuring quick time-to-value and high long-term retention.
• Drive Adoption: Champion adoption through training, best practices, and strategic account management to foster growth and long-term partnerships.
• Deliver Value: Help customers unlock measurable savings and efficiency gains, supporting them during key negotiations and business reviews.
• Product Collaboration: Develop a deep understanding of our software. Work closely with product, sales, and engineering teams to ensure customer feedback actively shapes the product roadmap.
• Build the Foundation: Take ownership beyond the day-to-day. Build new CS processes, drive your own projects, and leave a real mark on an early-stage company.

Who You Are (Requirements) We want an analytical, business-minded professional who thrives in a high-intensity startup setting and can confidently navigate complex trade or supply chain environments.

Minimum Requirements

• Dedicated CS Experience: 1–3 years of hands-on experience in Customer Success, Implementation, or Account Management within B2B SaaS or consulting. (Note: Backgrounds exclusively in B2B prospecting, SDR/BDR, or pure Sales/AE roles will not be considered).
• Industry Knowledge: Hands-on exposure to or a strong understanding of construction, supply chain, and the trades is highly preferred.
• Track Record of Stability: Demonstrated history of building long-term customer relationships with stable career tenures.
• Executive Communication: Strong communicator, able to engage confidently with C-level stakeholders and build trusted partnerships.
• Analytical Problem Solver: Strong ability to understand, analyze, and present complex technical or business issues clearly and pragmatically.
• Startup Mentality: Willing to work 5 days a week from our Munich office with a higher intensity than a standard 9-5 job. Occasional customer travel is required.
• Languages: Native German (C2) and fluent English (C1) are mandatory.

Compensation And Benefits We offer an exceptional startup ecosystem designed to reward high performance and support your personal well-being:

• Base Salary: €50,000 – €70,000, depending on experience.
• Bonus Structure: Competitive performance-based bonus.
• True Equity: Real company shares issued at nominal value, complete with voting rights (4-year vesting period with a 1-year cliff).
• Career Trajectory: Rapid career and learning curve at a high-growth startup, with close collaboration with founders and C-suite executives.
• Tools & G