Hostess / Waitress / Waiter

Company Description

Mondrian Singapore Introduction

A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at the top of that hill.

Job Description

Hostess / Waitress/Waiter Responsibilities

• Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times

• Provide friendly, courteous, and professional service at all times

• Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number

• Prepare table allocations from reservation book before respective meal period seating

• Ensure good communication with Management

• Maintain complete knowledge of all menu items

• Prepare and check tables before service

• Clear and reset tables

• Ensure that all Company practices and procedures are met when delivering food from the kitchen to the Guest

• Ensure the overall cleanliness and order of the restaurant tables, chairs, floors, and service station at all times

• Ensure that all cleaning duties are completed in allocated times to the Company standards

• Complete all opening and closing procedures

• Must be proficient in effective and efficient table maintenance

• Be assertive and attentive at ALL times

• Have thorough knowledge of all product and service procedures

• Ensure the day to day operation is smooth in the restaurant

• Guide and lead the server in the restaurant

• Perform the duties of supervisor on regular basis

• Maximize sales potential and encourage up selling in order to maximize rates.

• Ensure cash floats are secured at all times.

• To work within budgeted costs

• To minimize abuse of operating equipment

• To ensure that requisitions for supplies are completed, delivered and accounted for.

• To minimize the use of overtime

• To ensure that there is enough operating equipment at all times.

• To record all voids, and report any payment discrepancies to Restaurant Manager.

• To follow Company procedures when handling cash, credit cards and cheques.

• To see guests concerning all complaints and report all complaints to Manager.

• To liaise with colleagues over guests requirements and needs.

• To ensure handover at shift end and beginning.

• To liaise with Head Chef on a regular basis.

• To liaise with Reception on a regulars basis.

• To gain customer feedback at all times.

• To complete a full report of the day’s events in the Management Report Book.

• Create and maintain a personal and respectful rapport with regular guests.

• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.

• Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service

• Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.

• Support all other revenue centers in the hotel such as Rooms and Events

• To be results driven and totally accountable.

• Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.

• Undertake regular inspections to ensure that the company’s assets are well maintained and protected.

• Ensure that the business is seen as a respected, important member of the community by local influencers.

Carry out any other duties as are within the scope, spirit and purpose of the job as requested.
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Additional Information

Our culture is vibrant. and we advocate for diversity and inclusion.

Our Benefits:

• 5-day work week
• Staff meal and laundry are provided
• Comprehensive Insurance Cover