Business Product Analyst - Aviation

Functiebeschrijving

Job Description For our simulator team within the Business Platform Integral Planning & Control (IP&C) in the Data & Technology (D&T) department, we are looking for an experienced Business Product Analyst (BPA) who excels in stakeholder relations, value determination, requirements engineering and documentation, user testing and validation, and user adoption, without losing sight of the overall business picture.

A self-reliant, proactive professional who gains energy from facilitating targeted sessions with various stakeholder groups to gain insights into processes and requirements, while acting as the linking pin between the business and the cross-functional development team.

Your role in our team Generally, the BPA supports the IT product team in realizing the maximum value potential of the product by ensuring it is built according to the correct requirements, stimulating user adoption, and implementing changes in business processes.

The BPA is responsible for analyzing the impact of the product to make it measurable. This is done by visualizing how the future business process should look after the product is implemented and iteratively adjusting this process design by closely collaborating with key users and the IT team.

Key general result areas of a BPA include:

• Building and maintaining stakeholder relations based on trust;
• Understanding and documenting the current state and future state of business processes;
• Collecting, specifying and translating user requirements;
• Supporting the Product Manager in prioritizing features by clarifying their expected value and impact;
• Conducting User Acceptance Testing (UAT) to validate the product based on acceptance criteria;
• Facilitating change within the business and educating users;
• Supporting others in the cross-functional product team;
• Ensuring proper data management.

How You Strengthen Our Team You are a strong communicator who knows how to connect business stakeholders and technology teams. You are proactive, analytical and capable of maintaining an overview in a complex environment.

• A completed Bachelor's degree (HBO) or Master's degree (WO);
• Minimum 4 years of relevant experience in a Business Analyst, Product Analyst or similar role;
• Relevant experience working with cross-functional teams, preferably within an Agile framework;
• Demonstrable experience facilitating stakeholder sessions on business process mapping, requirements engineering, user adoption and change;
• Experience in business process modelling and conceptualizing future-state situations;
• Experience in information analysis;
• Strong communication skills in English;
• Dutch language skills are a strong preference.

Preferred

• Experience within the aviation industry;
• Experience in complex operational environments;
• Affinity with data analysis and data-driven decision making.

Where will you land Due to the rapidly changing environment, KLM aims to become the most data- and technology-driven airline in the world. Changing the way of working, modernizing the technology stack and architecture, and positioning people correctly within the Data & Technology organization are crucial to achieving this ambition.

Business Platforms form the core of the Data & Technology organization. They consist of product teams organized around business processes within KLM: Flight, Ground, Integral Planning & Control (IP&C), HR, and Safety Security & Crisis Management.

This vacancy is within the Business Platform IP&C. IP&C is responsible for developing flexible flight planning that allows KLM to fly where and when there is demand while balancing occupancy and reliability, meeting network promises and reducing non-performance costs.

The platform supports the business departments Network & Planning, Operations Control and Hub Control with IT tooling to