Patient Support Specialist - Dutch Speaker

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com

About us

We are Convatec, a global medical technology company active in advanced wound care, stoma care and infusion care. With innovative products and services, we support patients with highly personal medical challenges. Our mission: to improve quality of life.

Our core values – Improving Care, Delivering Results, Growing Together, Being Independent and Doing What's Right – form the basis of everything we do. With more than 10,000 colleagues worldwide and a strong market position, we offer a stable and people-oriented working environment.

What are you going to do?

As Patient Support Specialist:

• You are the first point of contact for ostomates in the Benelux
• You assess the need for assistance and provide personalised and appropriate product advice
• You guide patients with empathy, expertise and confidence
• You work closely with Sales, nurses and other internal departments
• You carefully record customer contacts in the CRM system
• You contribute to achieving team objectives within Customer Service

You will be working in a closely team of three colleagues, where independence, responsibility and cooperation are key.

What do you bring to the role?

• Minimum MBO working and thinking level
• Affinity with healthcare, patient contact and/or medical supplies
• Excellent command of the Dutch language
• French is an advantage (or willingness to learn it – training will be provided)
• Experience with Microsoft Office and CRM systems
• An accurate, service-oriented and analytical work attitude
• You preferably live in the Utrecht region
• Location: Utrecht region (hybrid) | 32–40 hours

What do we offer you?

• An excellent salary, matching your experience and background
• 32–40 hours per week, with flexibility for hybrid working
• An in-depth onboarding programme and product training in stoma care
• A committed, professional and welcoming Sales & Customer Service team
• Plenty of room for personal development within an international organization

Forever Caring is not just a slogan for us, but a promise — to our customers and to you as a colleague.

Apply for the role?

Interested? Apply via the link or feel free to contact us for more information.

You can read more about us at www.convatec.nl

• Overzicht functieomschrijving Maak dagelijks impact op het leven van mensen met een stoma.

Voor onze Customer Service afdeling zijn wij per direct op zoek naar een Patient Support Specialist – Ostomy Care Benelux. In deze rol ben jij het vertrouwde aanspreekpunt voor stomadragers en help je hen met deskundig advies, empathie en praktische oplossingen, zodat zij hun leven zo zorgeloos mogelijk kunnen blijven leiden.

Ben jij zorgzaam, communicatief sterk en wil je werken bij een organisatie waar patiëntenzorg én medewerkers centraal staan? Dan maken we graag kennis met je.

• FunctieomschrijvingWie zijn wij?

Wij zijn Convatec, een wereldwijd medisch technologiebedrijf actief in geavanceerde wondzorg, stomazorg en infuuszorg. Met innovatieve producten en diensten ondersteunen wij patiënten bij zeer persoonlijke medische uitdagingen. Onze missie: het verbeteren van kwaliteit van leven.

Onze kernwaarden – Z