Restaurant Manager

Singapore Pan Pacific Orchard, Singapore Food & Beverage

Job Grade

Full Time At Pan Pacific Orchard, Singapore, we are creating more than a hotel. We are shaping an Urban Oasis where nature, design and people come together to create meaningful experiences.

Recognised as one of the World’s Most Beautiful Hotels by Prix Versailles, our award-winning destination along Orchard Road was designed by acclaimed architects WOHA to redefine modern hospitality through biophilic design, emotional connection and purposeful luxury.

Every corner of the hotel has been thoughtfully crafted to inspire. From the lush Forest Terrace and Mediterranean flavours at Mosella, to the elevated wine experiences at Park90 and the iconic Claymore Ballroom amongst the clouds, the hotel is brought to life by passionate individuals who genuinely care.

We are looking for talents who believe hospitality is more than service. It is about creating calm within the city, building sincere human connections and crafting experiences guests will remember long after they leave.

The Role

Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The Restaurant Manager is responsible for the overall operations of our Bar outlet, operated in partnership with Park90, by delivering exceptional and consistent dining experiences, ensuring operational efficiency, maintaining quality food standards, and managing resources effectively.

Our Expectations:

• Assist the Food & Beverage Manager in efficiently managing and organizing the outlet to achieve profitability and revenue growth.
• Lead and supervise shifts, ensuring proper table and work area setups, service quality.
• Foster a positive, engaged and high-performing team culture.
• Replenish items as necessary to maintain service efficiency. Ensure mise en place and side stations are fully stocked with food items and non-food items.
• Monitor and manage restaurant financial objectives by forecasting requirements, scheduling expenditures, and analysing sales, labour, and food / beverage cost variances.
• Perform table touch for all meal periods and handle guest feedback / complaints with professional service recovery to ensure guest satisfaction and retention.
• Build customer relationships and loyalty through active engagement.
• Understand and implement Leading Quality Assurance (LQA) and FORBES standards within the outlet.
• Ensure restaurant setup is well maintained and tables are promptly reset.
• Monitor and ensure all cashiering processes are conducted accurately and diligently on a daily basis as per hotel’s standards.
• Establish par stock levels and supervise inventory taking.
• Conduct departmental Standard Operating Procedure (SOP) training and coaching for all staff. Ensure adherence to SOPs while supporting continuous learning and staff development.
• Conduct performance reviews and provide regular feedback to team members as well as manage disciplinary matters in accordance with company policies.
• Assist in forecasting staff requirements and scheduling time off, vacations, and overtime. Plan duty rosters for the team and track leave applications.
• Forecast and arrange ad-hoc manpower requirements based on business volumes.
• Ensure all associates adhere to the grooming standards set by the hotel.
• Participate in the recruitment, onboarding and retention of associates to ensure adequate staffing levels and succession planning.
• Submit reports as required within established deadlines.
• Lead the team in achieving sales, guest satisfaction and operational performance targets.
• Collaborate effectively with venue partner and stakeholders to ensure seamless operations and consistently high service standards.
• Plan, coordinate and oversee events held within the venue to ensure smooth execution and exceptional guest experiences.
• Comply with all relevant Workplace Safety & Health practices